Sales Support Associate - Federal Sales

Connection•Rockville, MD

17d•Onsite

About The Position

FEDERAL SALES Connection, a Fortune 1000 Global Technology Solutions Provider, is adding to our passionate sales team serving the IT needs of Federal agencies and the US military. With more than 25 years of service to the Federal Government, Connection is a proven, premier partner for procuring mission-critical IT solutions across the country with technology that enhances growth, elevates productivity, and empowers innovation. The Sales Support Associate supports the sales team with their day-to-day activities and customer requests on assigned accounts. The SSA is an integral part of the success of the sales team and assists in account retention and growth. If you want to join our culture of integrity, teamwork, and mutual success, we would love to speak with you! Do you believe in delivering exceptional customer service? Do you strive for excellence every day in all that you do? Do you want to be part of a team that is committed to your success? Do you have a passion for learning and helping others? Are you looking for a career instead of just a job? If so, then read on... Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Requirements

High school diploma or equivalent required
Minimum 1 year professional work experience preferably in an administrative support role
Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet
Basic computer knowledge with ability to operate keyboard for data entry
Attention to detail in composing, keying, and proofing professional business materials
Customer oriented with ability to listen to and anticipate needs of the customer
Adaptable with ability to switch tasks based on shifting priorities
Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals

Responsibilities

Provide superior customer service to the Account Manager and customers during the order fulfillment process
Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business
Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution
Prepare quotes and RFPs
Handle incoming calls and assist on calls as needed
Prepare and follow up on orders to ensure accuracy and customer satisfaction
Attendance: This position works in person at our Rockville, MD office. Employees are required to be present at the approved work location in order to perform the functions of this position.