Sales Support Assistant

TEKsystems•Austin, TX

3d•$18 - $18•Onsite

About The Position

The Federal ISR Support Contractor is responsible for providing day-to-day operational support to Federal Inside Sales Representatives (ISRs), with a focus on quoting, order placement, and account management. This role ensures deal accuracy, compliance with federal requirements, and an excellent experience for both internal sales teams and end customers.

Requirements

communication & people skills
Customer support
Sales support
detail oriented
Customer service
pricing
quoting
Must pass drug test

Responsibilities

Create, modify, and validate sales quotes for Federal ISRs, ensuring accuracy of configurations, pricing, and discounting.
Prepare supporting documentation for quotes (e.g., SOWs, product lists, BOMs, renewal quotes) as needed.
Submit and track pricing approvals, deal registrations, and any required exception requests.
Ensure quotes align with contract vehicles, standard terms, and applicable federal guidelines.
Convert approved quotes into accurate sales orders within designated systems.
Validate purchase orders against quotes (pricing, part numbers, quantities, ship-to/bill-to, tax, and terms).
Monitor orders through the fulfillment lifecycle, proactively identifying and resolving issues or holds.
Partner with internal teams (e.g., order management, finance, logistics) to resolve discrepancies and drive on-time delivery.
Provide timely order status updates to ISRs and, where appropriate, directly to customers or partners.
Maintain clean and accurate account data, including hierarchies, contacts, contract references, and installed base where applicable.
Assist with setting up new accounts and updating existing accounts in CRM and ordering systems.
Track key contract and subscription milestones (renewals, expirations, add-ons) and notify ISRs of upcoming actions.
Pull and distribute standard reports (pipeline, backlog, bookings, renewals, aging quotes) to support account planning.
Respond to ISR and customer inquiries related to quotes, orders, invoices, and documentation.
Follow established processes, SLAs, and controls for quoting and order entry, with a strong focus on compliance and audit readiness.
Identify recurring issues and suggest process improvements to increase speed and accuracy.
Maintain up-to-date knowledge of product offerings, pricing policies, and tools used by the sales organization.
Support ad-hoc projects and data clean-up efforts as requested by sales leadership.