Sales Support Assistant

SHELBY FARMS PARK CONSERVANCY•Memphis, TN

23h•Onsite

About The Position

Shelby Farms Park Conservancy (SFPC) is a nonprofit organization responsible for the management and care of Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC handles daily operations, fundraising for its operational budget, setting the future vision for the Park, and stewarding its natural resources. The team is dedicated to creating a celebrated 21st-century park that defines and shapes a great city, providing inclusive, equitable, and free access to all Memphis area residents. Shelby Farms Park spans 4,500 acres, making it one of the largest urban parks in the U.S. It offers extensive trails, lakes, ponds, a buffalo herd, the Woodland Discovery Playground, the FedEx Event Center, a treetop adventure course, a sprayground, and an outdoor stage, serving as a cherished asset with free and inclusive access for the community. The Part-Time Sales Support Assistant provides front-line sales support for SFPC’s venue rental business, covering both Indoor and Outdoor venue portfolios. This role reports to the Director of Sales + Events and acts as a shared sales infrastructure, assisting with inbound inquiries, customer service, accounts receivable follow-up, and sales reporting. This support allows the core sales team to concentrate on closing deals and managing client relationships. The position ensures a consistent, high-quality customer experience, timely payments, and reliable sales data across portfolios. It is important to note that this role does not involve managing events, negotiating contracts, or owning sales targets.

Requirements

Experience in sales support, customer service, administrative support, or sales operations
Comfort working with CRM or booking systems
Strong organizational skills and attention to detail
Clear, professional communication skills (phone and email)
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Nice To Haves

Experience with TripleSeat and/or Fair Harbor preferred
Experience with basic accounts receivable or invoice follow-up preferred
Customer-focused and service-oriented
Process-driven and detail-oriented
Comfortable working across teams and portfolios
Professional judgment and respect for decision boundaries
Reliable, responsive, and organized

Responsibilities

Serve as the primary point of contact for inbound sales calls and general venue rental inquiries during assigned hours.
Provide accurate, high-level information about venue options, rental processes, and next steps.
Route qualified inquiries to the appropriate Indoor or Outdoor Sales person.
Ensure timely responses to inquiries when sales team members are in meetings, on tours, and during peak sales periods.
Ensure accurate records in TripleSeat and FairHarbor, including inquiry notes, client information, contracts, and basic updates.
Pull sales reports for the Director and Sales Managers, including pipeline, booking activity, and other summaries.
Support consistent use of sales systems across Indoor and Outdoor portfolios.
Assist with monitoring outstanding invoices and payment status.
Send payment reminders and follow up on overdue balances in coordination with Sales Managers and Business Operations.
Flag payment issues or trends to the Director and appropriate Sales Manager.
Support cross-selling by identifying inquiries that may be better suited to a different venue or portfolio.
Ensure consistent intake standards, messaging, and customer experience across Indoor and Outdoor venue sales.
Serve as a shared support resource for the venue sales team, helping unify processes and communication.