Sales Support Analyst

JPMorgan Chase & Co. • Philadelphia, PA

3d

About The Position

As a Sales Support Analyst within the Client Service Delivery team at JPMorganChase and InstaMed, you will play a crucial role in assisting the sales team to meet revenue goals by ensuring a smooth client onboarding process. You will balance client needs with firm policies, demonstrating excellent attention to detail and clear communication to provide an outstanding customer experience.

Requirements

• Strong interpersonal skills and ability to build relationships with internal stakeholders.
• Creative problem-solving skills and the ability to think strategically.
• Quick learner with the ability to articulate InstaMed’s value proposition.
• Sound judgment in setting expectations and managing sensitive situations.
• Excellent organizational skills for managing daily tasks and follow-ups.
• Experience in a customer-facing role.

Nice To Haves

• Experience in healthcare technology.
• Proficiency with Salesforce.
• Bachelor’s degree or higher.

Responsibilities

• Support Sales and Account Management teams in achieving annual revenue targets.
• Develop a thorough understanding of InstaMed solutions, products, and processes.
• Collaborate with internal and customer stakeholders, including C-suite executives, to complete enrollment materials.
• Review, submit, and initiate contracts for underwriting and implementation.
• Manage maintenance tasks for incoming account requests.
• Resolve customer escalations and provide timely updates to stakeholders.
• Maintain accurate documentation of all relevant activities.

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level