Technical Sales Support (Chemistry)
About The Position
Join Element’s Santa Fe Springs CA team , an FDA-registered, ISO/IEC 17025-accredited facility specializing in pharmaceutical testing, trace-metal analysis (ICP-MS), extractables and leachables studies, raw material and packaging evaluation, and method development . Our Santa Fe Springs team partners with pharmaceutical and healthcare manufacturers to ensure the quality, safety, and compliance of products across the supply chain—helping clients bring reliable, high-performing solutions to market efficiently. As a Sales Support Administrator (Quoting Specialist) , you’ll serve as a vital connection between our customers, laboratory, and sales teams —preparing accurate, timely quotes that align with technical, operational, and commercial requirements. This role blends analytical precision with strong communication , ensuring every proposal reflects Element’s dedication to scientific integrity, regulatory excellence, and outstanding client service .
Requirements
- Bachelor’s degree in a scientific, business, or related field , or equivalent professional experience.
- Prior experience in quoting, pricing, or sales support within a pharmaceutical testing, analytical laboratory, or life sciences environment strongly preferred.
- Strong analytical and problem-solving skills with the ability to translate complex technical data into clear, customer-friendly proposals.
- Excellent communication and interpersonal skills for collaboration across laboratory, sales, and client teams.
- Proficiency in Microsoft Office (especially Excel) and familiarity with CRM or ERP systems .
- Ability to manage multiple priorities and deadlines in a fast-paced, highly regulated environment, maintaining accuracy and compliance.
Responsibilities
- Prepare detailed and accurate quotations for pharmaceutical testing services, including trace-metal analysis (ICP-MS), extractables and leachables studies, raw material and packaging evaluation, and method development.
- Collaborate with laboratory scientists, project managers, and the sales team to ensure quotes accurately reflect scope, timelines, and technical requirements.
- Interpret and communicate complex testing protocols, regulatory requirements (FDA, ISO/IEC 17025), and client specifications to develop compliant cost proposals.
- Track and manage quotation requests from initiation through approval, maintaining alignment with operational capacity and client expectations.
- Support business development efforts by providing timely and technically sound pricing to drive client satisfaction and project success.
- Ensure all quotes and associated documentation meet Element’s quality and compliance standards.
- Contribute to continuous improvement initiatives in quoting accuracy, process efficiency, and customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
