Technical Sales Support Engineer
About The Position
You will: Serve as a technical and applications subject matter expert for sales teammates and external customers providing comprehensive product support and ensuring an exceptional customer service experience. Establish, maintain, and grow relationships with mechanical contractors and manufacturer vendor partners, facilitating product selection, training, and HVAC and/or mechanical system project execution. Support sales efforts through technical training, coaching, evaluation, inventory recommendations, and product support. Enable the sales team by functioning as a key resource for assistance with product selection and systems solutions, technical submittals and documentation, and value engineering and alternative solutions. Develop and maintain relationships with consulting engineers and engineering firms to drive project specifications and product preferences. Coordinate and actively call on engineers and contractors to support projects from design through installation Attend and participate in local engineering and industry organizations (ASHRAE, ASPE, etc.) Represent the business at industry events, customer meetings, jobsite visits, and networking functions Proactively identify new opportunities within the territory and help drive revenue growth across product lines. Maintain a current working knowledge of relevant technical issues by reviewing all technical bulletins and attending industry-related technical training functions and professional events. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Requirements
- Bachelor's degree in Mechanical Engineering or a similar technical field.
- Possess a proper and valid driver’s license
- 2 or more years of experience working as a mechanical contractor, Project Manager, Project Engineer, or in a similar position.
Nice To Haves
- Have a strong understanding of HVAC and mechanical systems, construction processes, and project workflows.
- Be familiar with distribution-based sales channels and project pipelines.
- Demonstrate excellent interpersonal and communication skills with the ability to communicate clearly with cross-functional teams and stakeholders.
- Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain appointment and customer contact files, and to analyze data.
- Demonstrate outstanding verbal and written communication, and generous listening skills.
- Be highly organized, a self-starter, and detail oriented. Be comfortable managing multiple projects simultaneously.
- Be able to build influential relationships and trust with customers and key business partners through open and interactive communication.
- Be able to demonstrate deep product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
- Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
Responsibilities
- Serve as a technical and applications subject matter expert for sales teammates and external customers providing comprehensive product support and ensuring an exceptional customer service experience.
- Establish, maintain, and grow relationships with mechanical contractors and manufacturer vendor partners, facilitating product selection, training, and HVAC and/or mechanical system project execution.
- Support sales efforts through technical training, coaching, evaluation, inventory recommendations, and product support.
- Enable the sales team by functioning as a key resource for assistance with product selection and systems solutions, technical submittals and documentation, and value engineering and alternative solutions.
- Develop and maintain relationships with consulting engineers and engineering firms to drive project specifications and product preferences.
- Coordinate and actively call on engineers and contractors to support projects from design through installation
- Attend and participate in local engineering and industry organizations (ASHRAE, ASPE, etc.)
- Represent the business at industry events, customer meetings, jobsite visits, and networking functions
- Proactively identify new opportunities within the territory and help drive revenue growth across product lines.
- Maintain a current working knowledge of relevant technical issues by reviewing all technical bulletins and attending industry-related technical training functions and professional events.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Benefits
- Medical, dental, vision, and prescription coverage
- Accident, Hospital Indemnity, and critical care coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare, dependent care, and commuter benefits
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
