Technical Support Engineer

Bridgewater Associates • Westport, CT

6h • Hybrid

About The Position

As a Support Engineer, you will take ownership of technical issues from first report through resolution, including root-cause analysis and clear communication with users across the firm. You’ll support endpoint and collaboration technologies that are core to how Bridgewater operates, escalating thoughtfully to Senior Support Engineers when appropriate.
This role sits at the intersection of hands-on support and continuous improvement. As our infrastructure evolves, you’ll work across a mix of legacy and modern platforms—maintaining, integrating, and retiring systems as needed. You’ll be expected to deliver reliable outcomes today while contributing to a more scalable, automated environment over time.
We think you’ll click with us if you
Consistently hold a high bar for the quality of interactions with end users.
Enjoy thinking critically, with an overarching focus on simplification.
Anticipate problems and complications, and formulate solutions to unblock the progress of the project.
Constantly raise the bar, never satisfied that anything is good enough
Can react to a mission critical problem in an excellent way, and not sacrificing quality over speed
Can balance pragmatism, excellence and agility with good logic
Enjoy working with a high degree of autonomy.
Have the ability to move between reactivity and proactivity flawlessly and often
Think security is important and never an afterthought.

Requirements

• Strong Technical Acumen obtained via a relevant bachelors/graduate program or equivalent experience
• Knowledge and experience with scripting and automation (Python, Powershell etc.) with a desire to grow in these areas
• Extremely high standards, zero tolerance for low quality work
• An understanding of Enterprise level systems (DNS, AD, networking, file sharing)
• Moderate expertise in two or more: Windows 10/11, OSX, Office 365, Exchange Online, Microsoft Intune, iPhones, Amazon WorkSpaces, Azure services, SCCM, PowerShell
• Must be capable of lifting a minimum of 50lbs
• This role has an onsite requirement of 4 days/week in our Connecticut office, with occasional travel to our New York City office.

Nice To Haves

• Experience of working in the financial services industry

Responsibilities

• Solving user problems and learning new technologies.
• Ensuring the stability of our existing portfolio of infrastructure systems.
• Supporting applications with direct business impact – real people and the firm’s bottom line will benefit from your work
• Growing the people around you by teaching and learning together
• Deploying enterprise level applications
• Partnering with Senior Support Engineers and vendors to resolve issues.
• Supporting Endpoint and Collaboration tools as well as laptops and desktops.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level