Technical Sales Support Engineer

Hajoca•Norcross, GA

23h

About The Position

Are you a mechanical engineer with a business mindset? Do you enjoy networking and collaborating with others? Are you service-oriented and a self-starter? If so, we’d like you to join our dedicated team as a Technical Sales Support Engineer. About the Role: You will: Serve as a technical and applications subject matter expert for sales teammates and external customers providing comprehensive product support and ensuring an exceptional customer service experience. Establish, maintain, and grow relationships with mechanical contractors and manufacturer vendor partners, facilitating product selection, training, and HVAC and/or mechanical system project execution. Support sales efforts through technical training, coaching, evaluation, inventory recommendations, and product support. Enable the sales team by functioning as a key resource for assistance with product selection and systems solutions, technical submittals and documentation, and value engineering and alternative solutions. Develop and maintain relationships with consulting engineers and engineering firms to drive project specifications and product preferences. Coordinate and actively call on engineers and contractors to support projects from design through installation Attend and participate in local engineering and industry organizations (ASHRAE, ASPE, etc.) Represent the business at industry events, customer meetings, jobsite visits, and networking functions Proactively identify new opportunities within the territory and help drive revenue growth across product lines. Maintain a current working knowledge of relevant technical issues by reviewing all technical bulletins and attending industry-related technical training functions and professional events. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required. About You: Bachelor's degree in Mechanical Engineering or a similar technical field. Possess a proper and valid driver’s license 2 or more years of experience working as a mechanical contractor, Project Manager, Project Engineer, or in a similar position. Our ideal candidate will also: Have a strong understanding of HVAC and mechanical systems, construction processes, and project workflows. Be familiar with distribution-based sales channels and project pipelines. Demonstrate excellent interpersonal and communication skills with the ability to communicate clearly with cross-functional teams and stakeholders. Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain appointment and customer contact files, and to analyze data. Demonstrate outstanding verbal and written communication, and generous listening skills. Be highly organized, a self-starter, and detail oriented. Be comfortable managing multiple projects simultaneously. Be able to build influential relationships and trust with customers and key business partners through open and interactive communication. Be able to demonstrate deep product knowledge to answer customer questions and identify opportunities to upsell or cross sell. Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.

Requirements

Bachelor's degree in Mechanical Engineering or a similar technical field.
Possess a proper and valid driver’s license
2 or more years of experience working as a mechanical contractor, Project Manager, Project Engineer, or in a similar position.

Nice To Haves

Have a strong understanding of HVAC and mechanical systems, construction processes, and project workflows.
Be familiar with distribution-based sales channels and project pipelines.
Demonstrate excellent interpersonal and communication skills with the ability to communicate clearly with cross-functional teams and stakeholders.
Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain appointment and customer contact files, and to analyze data.
Demonstrate outstanding verbal and written communication, and generous listening skills.
Be highly organized, a self-starter, and detail oriented.
Be comfortable managing multiple projects simultaneously.
Be able to build influential relationships and trust with customers and key business partners through open and interactive communication.
Be able to demonstrate deep product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.

Responsibilities

Serve as a technical and applications subject matter expert for sales teammates and external customers providing comprehensive product support and ensuring an exceptional customer service experience.
Establish, maintain, and grow relationships with mechanical contractors and manufacturer vendor partners, facilitating product selection, training, and HVAC and/or mechanical system project execution.
Support sales efforts through technical training, coaching, evaluation, inventory recommendations, and product support.
Enable the sales team by functioning as a key resource for assistance with product selection and systems solutions, technical submittals and documentation, and value engineering and alternative solutions.
Develop and maintain relationships with consulting engineers and engineering firms to drive project specifications and product preferences.
Coordinate and actively call on engineers and contractors to support projects from design through installation
Attend and participate in local engineering and industry organizations (ASHRAE, ASPE, etc.)
Represent the business at industry events, customer meetings, jobsite visits, and networking functions
Proactively identify new opportunities within the territory and help drive revenue growth across product lines.
Maintain a current working knowledge of relevant technical issues by reviewing all technical bulletins and attending industry-related technical training functions and professional events.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.