Sales Support Administrator (Quoting Specialist)
About The Position
Join Element’s Santa Fe Springs CA team, an FDA-registered, ISO/IEC 17025-accredited facility specializing in pharmaceutical testing, trace-metal analysis (ICP-MS), extractables and leachables studies, raw material and packaging evaluation, and method development. Our Santa Fe Springs team partners with pharmaceutical and healthcare manufacturers to ensure the quality, safety, and compliance of products across the supply chain—helping clients bring reliable, high-performing solutions to market efficiently. As a Sales Support Administrator (Quoting Specialist), you’ll serve as a vital connection between our customers, laboratory, and sales teams—preparing accurate, timely quotes that align with technical, operational, and commercial requirements. This role blends analytical precision with strong communication, ensuring every proposal reflects Element’s dedication to scientific integrity, regulatory excellence, and outstanding client service.
Requirements
- Bachelor’s degree in a scientific, business, or related field, or equivalent professional experience.
- Prior experience in quoting, pricing, or sales support within a pharmaceutical testing, analytical laboratory, or life sciences environment strongly preferred.
- Familiarity with pharmaceutical testing workflows, including trace-metal analysis, extractables & leachables, raw material and packaging evaluation, or other regulated laboratory testing is a plus.
- Strong analytical and problem-solving skills with the ability to translate complex technical data into clear, customer-friendly proposals.
- Excellent communication and interpersonal skills for collaboration across laboratory, sales, and client teams.
- Proficiency in Microsoft Office (especially Excel) and familiarity with CRM or ERP systems.
- Ability to manage multiple priorities and deadlines in a fast-paced, highly regulated environment, maintaining accuracy and compliance.
Responsibilities
- Prepare detailed and accurate quotations for pharmaceutical testing services, including trace-metal analysis (ICP-MS), extractables and leachables studies, raw material and packaging evaluation, and method development.
- Collaborate with laboratory scientists, project managers, and the sales team to ensure quotes accurately reflect scope, timelines, and technical requirements.
- Interpret and communicate complex testing protocols, regulatory requirements (FDA, ISO/IEC 17025), and client specifications to develop compliant cost proposals.
- Track and manage quotation requests from initiation through approval, maintaining alignment with operational capacity and client expectations.
- Support business development efforts by providing timely and technically sound pricing to drive client satisfaction and project success.
- Ensure all quotes and associated documentation meet Element’s quality and compliance standards.
- Contribute to continuous improvement initiatives in quoting accuracy, process efficiency, and customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
