Sales and Success Enablement

Assembled•New York City, NY

13h•$160,000 - $200,000•Hybrid

About The Position

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. The Role As Assembled's Sales & Success Enablement Manager, you will play a crucial role in shaping our sales and customer success functions. You will have two primary responsibilities. First, develop, organize, and enhance our onboarding experience to ensure our GTM teams are equipped with the necessary tools, resources, and knowledge to succeed. Second, work cross-functionally with Product Marketing, Product, and Sales Engineering to create enablement materials and processes that give our GTM teams the product knowledge they need to successfully sell the Assembled Platform. This is a hybrid role based out of our San Francisco or New York City office and will require coming in office on Mondays and Thursdays.

Responsibilities

New Hire Onboarding
Design, own, and continuously optimize a scalable onboarding program for Sales and Customer Success that supports rapid team growth across segments and roles
Drive faster time-to-productivity by equipping new hires with a deep understanding of the product, ICPs, personas, competitive landscape, sales methodology, and internal tools
Partner with Sales Leadership, Product Marketing, and RevOps to align onboarding content with evolving GTM strategy, segmentation, and quota expectations
Build and maintain a centralized enablement hub (playbooks, talk tracks, demos, competitive intel, and workflows) that can scale efficiently as headcount grows
Use onboarding data and feedback loops to iterate on content and delivery, ensuring relevance as the business evolves
Ongoing Product Education
Work cross-functionally with Product Marketing, Product, Sales Engineering, and Customer Success to translate new features and capabilities into role-specific, customer-ready enablement
Establish a repeatable product education and certification cadence that scales with frequent product releases and roadmap evolution
Own product certification programs that ensure consistent understanding and application of product value across Sales and Customer Success
Ensure enablement content supports multiple GTM motions (SMB, Mid-Market, Enterprise, Expansion, Cross-Sell)
Consistency in Messaging
Partner with Sales, Product Marketing, and Product to ensure messaging stays aligned as ICPs, packaging, and pricing evolve
Develop and maintain messaging certification programs tied to personas, use cases, and competitive differentiation
Analyze call recordings, deal reviews, and win/loss data to identify messaging gaps and continuously refine talk tracks
Ensure consistent execution of messaging across outbound, inbound, discovery, demos, and customer conversations

Benefits

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment

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