Sales Strategy & Operations Manager

Jackson Healthcare • Alpharetta, GA

12d • Onsite

About The Position

The Sales Strategy & Operations Manager partners with Sales and Production leadership to support operational efficiency, data analysis, and process improvement. This role combines data analysis with cross-functional collaboration to identify trends, address issues, and implement solutions that improve sales performance and efficiency. The Sales Strategy & Operations Manager will focus on monitoring KPIs, developing data-driven recommendations, and overseeing projects that enhance operational efficiency. This role serves as a subject matter expert on sales tools and processes, participates in partnership discussions, and ensures alignment between operational activities and business goals. The Sales Strategy & Operations Manager also provides insight to Operations Analyst and coordinator, ensuring accountability and adherence to established processes.

Requirements

• Bachelor’s degree required, preferably in a business-related discipline
• Minimum of 4+ years related experience required, preferably in customer-facing Sales Ops or Customer Service
• Supervisory or lead experience in Sales Ops, Customer Service, or other Sales focused position, preferred
• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of Salesforce or relative CRM systems
• Working knowledge of document management systems
• Ability to effectively manage multiple competing priorities and/or projects in a fast-paced environment
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Strong interpersonal skills
• Strong attention to detail
• Strong customer service mindset
• Motivated in Sales environment; sales minded
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality
• Ability to train, mentor, and motivate others

Nice To Haves

• Supervisory or lead experience in Sales Ops, Customer Service, or other Sales focused position, preferred

Responsibilities

• Develops and mentors the sales operations team, ensuring they have the skills and tools necessary to succeed
• Establishes work processes, documentation, best practices, and related sales ops delivery systems
• Interviews and hires Sales Operations Analysts and Coordinators, or develops and promotes from within
• Provides onboarding and training for Sales Operations Analysts and Coordinators
• Establishes, oversees, and maintains performance measures and metrics for the Sales Operations Analyst and Coordinator team and provides regular updates to leaders
• Assigns work, oversees desk loads, and assures delivery/completion
• Mentors, coaches and develops Sales Operations Analysts and Coordinators for development and career growth, inclusive of overseeing Professional Development Plans and formal Career Paths
• Implements and monitors client and internal communication standards for team
• Conducts annual Performance Evaluations on staff, setting annual goals aligned to Sales Operations scorecard goals
• Conducts corrective coaching or progressive discipline, as needed, with HR’s assistance
• Leads system adoption and training for the Sales Operations Analyst and Coordinator teams, ensuring tools are fully leveraged to support operational efficiency.
• Facilitates collaboration between multiple departments including but not limited to production, marketing, accounting operations, and product teams to align operations with business goals.
• Influences and collaborates with cross-functional teams to create best practices that drive significant changes to the customer experience and end-to-end process.
• Analyzes sales operations performance data, reports on KPIs, and provides insights to improve production and operations teams’ productivity.
• Engages stakeholders across departments to align sales operations with broader company objectives.
• Works with Product Owners and the Digital Adoption Lead to execute improvement initiatives
• Oversees company-wide sales operations, influencing broader sales processes and strategy.
• Provides business requirements, user feedback, and testing support during the implementation of new product tools or system upgrades.
• Oversees and optimizes the use of CRM and internal products.
• Builds and maintains dashboards and reports to track key metrics for productivity and success of production and operation teams.
• Identifies inefficiencies in processes and implement improvements across production and operations teams.
• Evaluates regularly, and identifies opportunities for continuous improvement of practices, operations, systems, technology, scalability, or SOPs for CES (internal and external)
• Synchronizes process improvement timing with strategic initiatives and product roadmap
• Confers with leadership and scales operations to match the needs of the team
• Shares best practices in sales operations, helping optimize tools and processes for the entire organization.
• Handles generalized sales operations tasks including but not limited to CRM management, performance tracking, and cross-team operations.
• Manages and maintains project documentation, reports, and records.
• Standardizes and enforces documentation protocols for production and operation teams
• Tracks and analyzes operational KPIs including SLA performance, Coordinator productivity, and system accuracy.
• Conducts root cause analysis to identify recurring issues and design sustainable, long-term solutions.
• Develops and implements process automation opportunities to increase accuracy and reduce manual intervention.

Benefits

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
• Paid parental leave.
• Company sponsored 401k plan with company matching.
• PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
• Tuition reimbursement for continuing education.
• An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level