Sales Specialist

Padnos•Holland, MI

About The Position

The Sales Specialist is a knowledgeable and friendly service professional who maximizes sales efficiency by ensuring sales orders, customer requests, shippers/invoices, and accounts receivable are fulfilled and processed accurately and timely.

Requirements

High School diploma or GED preferred.
2-3 years of Customer Service experience preferred.
Exceptional desire to support fellow team members in a helpful, intuitive, value-adding, and enthusiastic way.
Process oriented, accountable, and disciplined.
Ability to organize, multitask, prioritize, and work under pressure.
Demonstrated knowledge of Microsoft Office products.
Accurate data entry and verification skills.
Well-developed analytical and problem-solving skills.
Excellent interpersonal and communication skills.
Strong organizational and time management skills.
Discretion, good judgment, and personal motivation.
Cross functionality across multiple business groups.

Responsibilities

Sales Contract Entry and Shipment Initiation:
Assists with entering purchase orders/sales contracts, including customer portal and order receipt management.
Creates Loading Authorizations with all required logistics and operations details.
Coordinates with inventory coordinator for shipment releases/availability.
Obtains delivery releases/appointments from customers.
Requests logistics for PADNOS hauled shipments.
Enters Yard Transfer contracts/transactions upon request from inventory coordinator.
Provides inbound coordination support to Service Specialists as needed.
Performs efficient and proactive coordination to ensure all sales are coordinated to completion with on time delivery and prompt service.
Management of Financial Sales Functions:
Manages Accounts Receivable, which includes processing claims, AR offsets, credits, and adjustments, with the goal of keeping the AR aging past due within the established parameters.
Participates in invoice review process.
Work with traders, quality manager and customer to resolve quality issues with the proper invoice corrections.
Research short payments and investigates reason to perform sales settlements or escalate to trader for approval if needed.
Manages accounts receivable aging with the finance team.
Monitors credit limits.
Completes B2 inventory reconciliation and valuation.
Sales Contract Execution:
Maintains contracts (volumes and pricing) and works with the analyst team to ensure accurate sales forecasting from contract information.
Receive notes from weekly order status/sales meetings and update contract quantities to ensure accurate position.
Tracks and reports on KPIs and outcomes (Shipments against sales, days to price, etc.)
Completes custom export documentation, proformas, and image submissions.
Processes brokerages; linking purchases to sales and arranging freight.
Manages offsite inventory levels, coordination and payments.
Administrative Support:
Attends weekly sales meetings. Provides feedback and insight regarding markets and demand obtained from customer interactions and participates in strategic decision making for order fulfillment.
Creates new AR accounts and coordinates onboarding of new customers.
Coordinates custom tracking, tolling, and billing functions.
Prepares custom sales reports and other customer support.
Retrieves customer weights and updates invoices and brokerages as appropriate.
Sends samples to accounts on behalf of traders.
Utilizes Salesforce to track customer communication and other activities.
Assists with the sales documentation (trip notes, opportunity management, etc.).
Responsiveness and Accuracy Metrics:
Ensures same day contract conversion and loading authorization creation.
Responds to cases within two hours of receipt.
Schedules Inventory Available loading authorizations within 48 hours (about 2 days).
Ensures on-time customer delivery of sales.
Sales First Pass Yield.