Sales Specialist (Managed Print Services)

Impact Networking • Madison, WI

1d • Onsite

About The Position

Impact was founded on the belief that many companies in the industry prioritized margins over people and clients. Impact's approach is to invest in great people, trust them to do great work, and deliver memorable service, which has led to growth from a small office technology company to a national managed services provider, while remaining privately owned and people-first. The company continues to reinvest in its people, capabilities, and opportunities for employee growth. The Print Team's main goal is to expand, retain, and support print clients in local markets. This Sales Specialist role is responsible for driving new print business locally and managing a portfolio of existing print-only clients. The specialist acts as the primary contact for assigned accounts, ensuring client satisfaction through regular business reviews and prompt issue resolution. They monitor account activity, identify upgrade opportunities to support retention and growth, and collaborate with internal teams to provide solutions that enhance client relationships and maximize impact.

Requirements

• Proactive self-starter with exceptional verbal and written communication skills
• High energy, a positive attitude, and thrives in competitive environments
• Adaptable and resourceful, excels in dynamic settings and effectively utilizes available resources
• Dependable and reliable, demonstrates a strong commitment to their work
• Tech-savvy, embracing technological innovation and quickly adapting to new tools and systems
• Experience crafting messaging for C-suite and VP-level decision makers
• General understanding of business challenges across different industries
• 5+ years of experience in Copier Sales
• High level of knowledge on copier leases and Kyocera and Konica print equipment
• High level of understanding of the lease buyouts, upgrade, and lease return process
• Ability to work independently and communicate efficiently interdepartmentally
• Ability to work with clients to understand issues and work internally and externally to resolve
• Problem solving, Organizational, and presenting skills are required

Responsibilities

• Drive net-new print business in local market
• Manage and retain a portfolio of active print-only clients
• Serve as the dedicated representative for assigned print clients
• Conduct regular and consistent business reviews with clients
• Address and resolve client inquiries and issues in a timely manner
• Ensure client satisfaction and build strong relationships
• Monitor account activity and identify opportunities for account upgrades
• Collaborate with internal teams to support client needs
• Support Impact’s goal of client retention and growth within print services

Benefits

• 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
• Development and growth opportunities with on-going training & continued education reimbursement
• 401(K) & retirement plans with complimentary financial advisory services
• Comprehensive health, disability, life, dental, and vision plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees