Sales Specialist II

Generac Power Systems • South Burlington, VT

7d • $19

About The Position

We are DR Power, a Generac Company, professional power equipment done right. Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of when or where they made their initial purchase.

Requirements

• Excellent and professional written communication skills
• Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
• Meticulous data entry skills
• Customer Service skills
• Time management skills
• Sales and upselling skills
• Ability to learn and understand outdoor power equipment and its applications
• Ability to safeguard confidential customer information
• 6 months of customer service or sales experience and/or training
• High School Diploma/GED or equivalent
• Basic computer skills and the ability to learn new software

Responsibilities

• Respond to customer inquiries via chat and email.
• Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs.
• Explain to customers how, when and where products would best be suited.
• Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc)
• Proactively recommends product (by name) based on the discovery of customer’s needs.
• Answer incoming customer calls.
• Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs
• Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales.
• Explain to customers how, when and where products would best be suited.
• Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc)
• Proactively recommends product (by name) based on the discovery of customer’s needs.
• Adhere to objectives established for call quality.
• Adhere to the standards set for attendance and schedule adherence.
• Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
• Bring important information to a supervisor or leads attention.
• Stay up to date on products, product information, and training opportunities.
• Other Duties as assigned.

Benefits

• This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED