Sales Services Project Specialist

Steelcase Inc.•Winston Salem, NC

61d•Hybrid

About The Position

Steelcase is hiring a Sales Services Project Specialist to deliver a premium Ancillary "concierge" customer experience by partnering with Sales, Dealers, and Designers to manage key accounts, bids/proposals, and daily operations across multiple business channels. This role serves as a product expert and escalation point, ensuring seamless pre-sell and order management support for both internal and external customers. Helping You Thrive By: Offering competitive wages and benefits, that support your life both in and out of work. Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control. Creating continuous learning opportunities to help you grow and upskill. Fostering a culture of inclusion where employees feel seen, heard and valued - and living it out every day. Empowering you to make a meaningful impact on people and the planet through your work and Steelcase's ongoing commitment.

Requirements

5+ years of experience in customer service and/or sales support
Excellent communication skills, both oral and written
Ability to handle multiple projects, tasks and deadlines simultaneously

Nice To Haves

Associate's degree or higher
Prior leadership experience (doesn't have to be formal)
Experience in the furniture industry

Responsibilities

Coordinating bid proposal efforts by aligning internal resources to ensure timely and accurate submissions, driving increased Ancillary sales opportunities.
Supporting Sales and Dealers with daily product quotes, bid/proposal assistance, and "Flip the Spec" opportunities, ensuring smooth pre-sell engagement for key accounts and projects.
Managing pre-sell readiness by reviewing textiles, pricing, and special quotes, and maintaining active communication through calls, emails, and forecast reviews.
Overseeing order management for key accounts and Portfolio Dealers, ensuring pre-sell commitments are met and supporting order clarifications, acknowledgments, and workflow changes.
Providing concierge-level support to field sales, streamlining complex processes, and offering feedback to Marketing, Sales, and IT for continuous improvement.
Contributing to team leadership and development, including time/attendance tracking, training, performance reviews, and active participation in business improvement initiatives.

Benefits

competitive wages and benefits, that support your life both in and out of work.
flexible hybrid work schedule
continuous learning opportunities to help you grow and upskill.
culture of inclusion where employees feel seen, heard and valued
make a meaningful impact on people and the planet through your work and Steelcase's ongoing commitment.

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