Services Sales Specialist, East

10x Genomics

8d

About The Position

Renewal Ownership & Revenue Growth Manage a territory-based book of existing 10x instrument customers to drive on-time renewal of service contracts across Chromium, Visium, and Xenium systems. Generate and deliver renewal quotes, including options for multi-year agreements, premium support tiers, and bundled service offerings. Meet or exceed quarterly and annual renewal revenue targets. Work closely with 10x Account Executives & Managers to align renewal activities with the broader account strategy, active sales cycles, and customer engagement plans. Partner with Field Service Engineers, Technical Support to understand instrument performance, recent service visits, and any issues that could impact renewal likelihood. Coordinate with Sales Operations, Finance, and Logistics to ensure accurate contract activation, billing, and entitlement management. Deliver a consistent, high-quality customer experience that strengthens long-term relationships with 10x. Provide customer feedback to Product Marketing and Service Leadership to help evolve service offerings.

Requirements

• Bachelor's degree in life sciences, biotechnology, engineering, or business (or equivalent practical experience).
• 1-2 years of experience in inside sales, customer support, renewals, or other customer-facing roles.
• Strong communication, follow-up, and customer engagement skills.
• Ability to collaborate effectively with field sales, service, and operations teams.
• Highly organized with the ability to manage multiple renewals and timelines simultaneously.

Nice To Haves

• Prior experience selling laboratory services is a plus.
• Familiarity with genomics, molecular biology, or NGS workflows preferred; enthusiasm for learning 10x solutions is essential.
• Experience with Salesforce or other CRMs is a plus.

Responsibilities

• Manage a territory-based book of existing 10x instrument customers to drive on-time renewal of service contracts across Chromium, Visium, and Xenium systems.
• Generate and deliver renewal quotes, including options for multi-year agreements, premium support tiers, and bundled service offerings.
• Meet or exceed quarterly and annual renewal revenue targets.
• Work closely with 10x Account Executives & Managers to align renewal activities with the broader account strategy, active sales cycles, and customer engagement plans.
• Partner with Field Service Engineers, Technical Support to understand instrument performance, recent service visits, and any issues that could impact renewal likelihood.
• Coordinate with Sales Operations, Finance, and Logistics to ensure accurate contract activation, billing, and entitlement management.
• Deliver a consistent, high-quality customer experience that strengthens long-term relationships with 10x.
• Provide customer feedback to Product Marketing and Service Leadership to help evolve service offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees