Sales Sales Operations Support

Fifth Third Bank

1d • Remote

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. The Specialty Sales Support role delivers advanced operational, analytical, and strategic support to the National Account Sales organization, serving as a key partner to National Account Sales Managers (NASMs) and the National Sales Manager (NSM) to ensure seamless execution of sales processes, enhanced client engagement, and improved operational efficiency. This position provides high level support for critical sales operations functions while proactively identifying process improvements, mitigating risks, and elevating the customer and dealer experience. Through sound judgment, technical expertise, and strong relationship management, the role acts as a vital bridge between Sales, Credit, Fulfillment, and other internal partners—advancing key business objectives, supporting organizational goals and risk appetite, and promoting a culture of operational discipline and continuous improvement.

Requirements

• High school diploma or equivalent; advanced training or coursework preferred.
• Minimum of 5 years of Specialty Lending or related industry experience with deep understanding of indirect and brokered loan structures.
• Demonstrated proficiency with Windows‑based applications and strong overall technical aptitude.
• Exceptional organizational discipline, capable of managing multiple high‑volume priorities in a fast‑paced environment.
• Superior written and verbal communication skills, with the ability to influence, educate, and build trust with internal and external stakeholders.
• Strong collaborative mindset with proven ability to foster a high‑performance, customer‑focused team environment.
• Proficient in evaluating policies, procedures, and operational guidelines to streamline workflows while maintaining strict adherence to risk mitigation standards

Responsibilities

• Oversee and coordinate comprehensive Dealer Setup Packets with a high level of accuracy and process ownership.
• Serve as a primary point of contact for NASMs and clients, managing and triaging inbound requests with professionalism, urgency, and strategic awareness.
• Facilitate the intake, review, and routing of critical documentation—including funding materials, POI, and book outs—ensuring end‑to-end process efficiency between clients, processing teams, and underwriting.
• Review and maintain the no‑lien list, overseeing the Broker/FSP components and directing dealers to the appropriate NASM as required.
• Utilize client interactions as consultative opportunities, educating partners on program structure, credit considerations, and value propositions to strengthen dealer relationships and drive growth.
• Conduct thorough document reviews in coordination with customers to ensure complete and accurate application packages, minimizing rework and accelerating decision timelines.
• Act as an operational liaison between Credit, Fulfillment, and Sales Support to improve communication flow, resolve issues, and support a frictionless client experience.
• Contribute to broader team initiatives and departmental projects, providing expertise and supporting cross‑functional priorities as business needs evolve.
• Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED