Operations Support

P&S Transportation•Wichita Falls, TX

About The Position

Founded in 2004, P&S Transportation is one of the fastest growing flatbed trucking operations with terminals nationwide. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation. Our goal is to stay ahead through our emphasis on driver satisfaction and retention, cutting edge technology, offering creative solutions, customer partnerships and smarter people than our competition. Our business is growing exponentially and we require the best to help us continue on our path of success. Join our team and be a part of the future of the industry. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities, and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation. Perform, organize, and streamline operational tasks to reduce the potential for errors. Provide technical assistance to customers and staff. Monitor for problems, taking immediate action where possible and escalating when required.

Responsibilities

Resolve operational problems within the defined schedules and service level agreements.
Analyze root causes of operational malfunctions and provide resolutions.
Handle escalated issues and follow-up on outstanding issues promptly.
Develop preventive measures and document issue resolution procedures.
Manage job calendars and flows to ensure timely completion.
Recommend process improvements to improve operational efficiency and cost-effectiveness.
Evaluate current operational processes and recommend improvements.
Monitor system operations and troubleshoot problems.
Assist in budget preparation and resource allocation for support services.
Install, support and maintain network and system tools.
Manage job scheduling tool and monitor repair activities.
Maintain daily logs of operational issues and maintenance activities.
Contribute to business meetings and report on issue status.
Develop support plan to prioritize and resolve multiple issues.
Address customer issues promptly and accurately.