Operations & Sales Support

Jonas Software

2d•Remote

About The Position

About WebRecon WebRecon, a portfolio company of Constellation Software, Inc. (TSX: CSU), is the market-leading provider of consumer complaint data to the collections industry in the United States. The Company’s technology warns its clientele of potentially litigious consumers, providing actionable intelligence for use by collection agencies, contact centers, law firms and creditors in their risk mitigation processes. WebRecon’s extensive industry relationships, fortified by the backing of its global corporate parent, have enabled it to become a fixture in the collection and marketing industries and to begin a number of growth initiatives in 2026. Role Overview The Operations & Sales Support Specialist will support the enhancement and expansion of both the company’s operations and its business development efforts. This role is responsible for ensuring the continued delivery of high-quality litigation and consumer complaint data to existing customers, while also assisting with opportunity capture efforts on prospects by interacting with them on follow-up activities such as scheduling demonstrations, responding to inquiries, and supporting onboarding and ongoing customer support. On the operations side, the specialist will validate daily the quality of structured data used across multiple systems and customer-facing products, and troubleshoot any identified issues, interacting with R&D as needed. On the business development side, the specialist will ensure that sales leads are registered in the CRM, consistently contacted, properly tracked, and that the opportunities are advanced through the pipeline to closing. This is a fully remote, execution-focused position that requires strong attention to detail, clear written communication, and the ability to switch between structured data work and outbound follow-up tasks. The role is well-suited for someone who is organized, persistent, and comfortable supporting both operational and revenue-generating functions. Given the high degree of exposure to both the underlying technical solution and the customer-facing aspects of the business, this is a great career opportunity for a candidate who wants to gain the diversified experience that working in a small software business provides, while enjoying the benefits of working for one of the world’s largest technology companies.

Requirements

This is a fully remote, execution-focused position that requires strong attention to detail, clear written communication, and the ability to switch between structured data work and outbound follow-up tasks.
The role is well-suited for someone who is organized, persistent, and comfortable supporting both operational and revenue-generating functions.

Responsibilities

Review and validate the output of previously scraped litigation and consumer complaint data related to U.S. consumer credit laws
Assess data relevance and determine eligibility for inclusion in internal systems and customer-facing products
Extract, normalize, and maintain accurate litigant, case-level, and related metadata
Identify and resolve data quality issues, including inconsistencies, formatting issues and missing values
Ensure ongoing data accuracy and alignment across internal databases and customer-facing products
Produce standard and ad hoc data reports to support internal teams
Document data standards, review criteria, and quality-control procedures to support consistency and scalability
Register all sales leads in the CRM and ensure they are consistently contacted and properly tracked through the sales pipeline
Support the sales process by contacting and following up with inbound and outbound leads via email and phone
Schedule appointments and product demonstrations for sales leadership
Update CRM records with accurate contact activity, notes, and outcomes
Assist Marketing by validating lead data, improving contact accuracy, and supporting campaign follow-up
Monitor lead activity and flag stalled or high-priority opportunities to leadership
Communicate professionally with prospective clients and partners as needed