Sales Representative

ActivStyle•Chicago, IL

12d•$70,000•Hybrid

About The Position

Looking for a meaningful career where you can truly impact lives? Join ActivStyle as we continue our mission to deliver dignity, comfort, and independence to the people we serve. As a trusted leader in home-delivered medical supplies, ActivStyle is committed to providing exceptional care and support to individuals who depend on reliable access to essential products. We're seeking a motivated and compassionate Sales Representative to join our growing team in a remote/hybrid role based in Chicago, IL. In this role, you'll build strong, trust-based relationships with healthcare professionals, caregivers, and clients—helping ensure that individuals receive the incontinence products and personal care items they need, discreetly and conveniently delivered to their homes. Your work not only drives business growth but makes a meaningful difference in the quality of life for those who rely on us. Position Summary The Sales Representative drives growth of ActivStyle's premium product lines through a hybrid inside/outside sales model. This role combines remote/office-based outreach with in-person visits to Assisted Living facilities and Group Homes to build strong, consultative relationships with administrators, clinicians, caretakers, and patients. You'll promote Medicaid-reimbursed products, identify new business opportunities, support existing accounts, and deliver product education and technical support. Success requires exceptional communication skills, a proactive sales approach, and the ability to manage both virtual and field-based interactions. This position plays a key role in expanding ActivStyle's presence in the home medical supplies market while ensuring customers receive high-quality service and product expertise.

Requirements

2+ years of sales experience, preferably in home medical equipment or supply sales
Strong communication and presentation skills
Ability to travel locally/regionally for client meetings and events
Self-motivated with a proven track record of meeting or exceeding sales targets
Valid and unrestricted driver's license in the state of residence
Excellent verbal and written communication abilities
Excellent customer service skills
Ability to work independently and collaboratively with a team
Strong analytical and problem-solving skills with attention to detail
Ability to prioritize and manage multiple projects
Mental alertness and ability to properly treat confidential information
Proficient computer skills and knowledge of Microsoft Office

Nice To Haves

Bachelor's degree in business, life sciences, or related field
3+ years of HME, Infusion, Diabetes, Wound Care, or Incontinence experience
Prior work experience in the HME, Diabetic, or Wound Supply industry

Responsibilities

Develop and maintain relationships with Assisted Living and Group Home administrators, clinicians, and caretakers to promote ActivStyle's products and services
Conduct outbound calls, virtual meetings, and in-person visits to present and promote Medicaid-reimbursed products for patients in group home settings and skilled facility areas
Identify new business opportunities and manage existing accounts to ensure customer satisfaction
Provide product demonstrations, training, and technical support to clinicians, caretakers, and patients
Maintain accurate records of sales activities, leads, and customer interactions in CRM systems
Stay informed on industry trends, competitor products, and regulatory requirements
Maintain patient confidentiality and function within HIPAA guidelines
Conduct daily sales calls to establish new and maintain ongoing business with referral sources in the medical community
Work with Sales Leadership to validate and develop territory call plans to grow business
Build long-term, trusting relationships with referral sources
Promote products and services to all healthcare professionals encountered daily
Educate referral sources on the use of products and services provided by ActivStyle
Collaborate with intake, customer service, and document collection teams to process orders and drive sales growth
Communicate and explain Medicare, Medicaid, and private insurance procedures, pricing information, and product details to referral sources
Generate a steady stream of referrals and sell all offered services to meet sales quotas for this position and territory
Create, execute, and manage a territory call plan; share plan weekly with leadership
Document call plans and results when and where available
Increase referral volume from assigned accounts through promotion within business lines and cross-selling opportunities
Understand and maintain focus on the most profitable business lines
Work with the Intake team to obtain complete referral information and medical documentation for timely processing
Accept referrals based on current knowledge and understanding of Medicare, Medicaid, and private insurance reimbursement guidelines
Suggest alternative equipment as warranted based on reimbursement limitations
Act as a resource to external customers to facilitate resolution of ActivStyle patient issues in coordination with operational teams
Evaluate the interrelationship of referral source, medical team, and reimbursement concerns; make fact-based, balanced decisions
Participate in obtaining MD orders and signatures for appropriate documentation and original prescriptions when on-site
Work closely with leadership and sales teams to identify trends and capture feedback from community referral sources
Conduct sales and service rounds in assigned facilities promoting availability for order processing, setup, and patient equipment education
Assist in obtaining referral source profile information
Identify programs or initiatives that could increase company revenues, decrease costs, and/or increase referral source and patient satisfaction
Maintain knowledge of and consistently adhere to procedures for Personal Protective Equipment (PPE), infection control, and hazardous materials handling
Share information and expertise with peers to enable effectiveness
Participate in team meetings as requested
Complete assigned compliance training and other educational programs as required
Perform other related duties as assigned