Sales Representative

YMCA OF THE ROCKIES

41d • $21 - $23 • Onsite

About The Position

This position supports the work of the YMCA of the Rockies, which operates a mission-based family and group conference and retreat center, serving more than 225,000 annually. The Sales Representative is responsible for generating significant and measurable revenues from group, individual, and conference business at Estes Park Center and Snow Mountain Ranch using YMCA of the Rockies’ established sales systems and practices. OUR MISSION AND CULTURE: We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

Requirements

• Hold a college degree or possess a minimum of 4 years of customer service/sales experience.
• Thrive in a fast-paced, multitasking sales environment while meeting revenue goals and is self-motivated.
• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
• Uphold the YMCA of the Rockies’ Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills, for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies' safety program.
• Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.
• Ability to manage multiple tasks and multiple priorities simultaneously
• Ability to work under deadline pressure in a mentally demanding environment
• Ability to sit or stand for extended periods of time while on the phone or working at a computer workstation

Responsibilities

• Grow group, individual, and conference business by responding promptly to inbound leads via phone, email, walk-ins, or other lead management systems.
• Research, contact, and secure new group business, including day groups.
• Make lodging reservations for individuals, families, and members/attendees of conference groups and family reunions, by telephone, in person, and through the mail for EPC and SMR.
• Monitor and modify reservations to avoid mid-stay room moves (transfers), to accommodate guest requests, and to maximize cabin and lodge room revenue.
• Maintain in-depth knowledge of services and facilities at Estes Park Center and Snow Mountain Ranch, conducting site tours as needed to attract new business.
• Negotiate group contracts, including rates and services, within the Association’s sales guidelines to close business deals.
• Develop and execute quarterly sales action plans, ensuring proactive follow-up on prospective and quoted business.
• Exhibit strong interpersonal skills when communicating with internal and external customers via phone, email, and in person.
• Proficiently use desktop computer applications, including Agilysys, HubSpot, Microsoft Office, and Excel to manage workload and correspondence.
• Logs all calls/emails/meetings in HubSpot; maintains accurate deal stages, next steps, and follow-up tasks.
• When inbound volume is low, shifts to outbound prospecting, pipeline cleanup, follow-up, and partnership outreach without direction.
• Accurately and efficiently enter data into the booking system.
• Travel as needed to meet with potential customers and secure group business, including occasional overnight trips.
• Maintain a flexible schedule, including availability for evenings, weekends, and holidays.
• Successfully manage multiple deadlines and priorities while keeping detailed records of correspondence and actions.
• Prepare and present formal proposals to clients.
• Actively participate in sales meetings and contribute to achieving team goals.
• Demonstrate excellent communication, telephone etiquette, and multitasking skills.
• Possess strong mathematical aptitude for pricing, contracts, and financial analysis.
• Assist the Contract writer by writing minor contracts as needed
• Process deposit checks
• Hold a valid U.S. state-issued driver’s license with an acceptable driving record and comply with YMCA driving policies to operate YMCA vehicles.
• Support and promote the Association’s safety program, ensuring a safe environment for guests, members, and staff.
• Uphold the YMCA of the Rockies Mission, policies, and core values: Caring, Honesty, Respect, Responsibility, and Faith.
• Foster a cooperative, positive, and solution-oriented work environment.
• Work effectively with diverse teams and communities.
• Perform other duties as assigned.

Benefits

• Health, dental, and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years of employment)
• Employer-owned rental housing may be available nearby - Contact Human Resources for more information
• YMCA of the Rockies membership
• Discounted childcare, summer day camp, and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski passes to nearby resorts
• Free or discounted gear rentals for outdoor adventures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level