Westgate Resorts-posted 13 days ago
Full-time • Entry Level
Tukwila, WA
5,001-10,000 employees

As a Vacation Ownership Sales Professional, you will conduct face-to-face presentations and guide prospective and/or current owners through the benefits of the flexible points-based system. Establish commonality while tailoring presentations to individual travel preferences. Articulate and assist guests envision a lifetime of memorable vacations, whether they seek spontaneity or consistency. Your role is key in driving sales, building trust, and delivering exceptional guest experiences in a high-energy resort setting. Leads are prequalified and provided by the company. Develop and maintain relationships with new and existing customers, ensuring a positive and engaging experience. Qualify leads and identify prospective buyers by engaging with customers and understanding their needs. Maintain accurate and up-to-date customer records, including sales activity and follow-up details. Negotiate contracts with prospective customers. Answer questions regarding credit term, services, and prices while maintaining customer records. Coordinate sales efforts with marketing programs. Other duties as assigned. To perform this role successfully, the candidate must demonstrate a passion for travel and a genuine desire to help others create lasting vacation memories. Confidence in delivering compelling presentations and overcoming objections is essential, as is the ability to uphold professionalism, integrity, and a collaborative mindset within a team-driven environment. Familiarity with CRM systems and lead tracking tools is required to maintain efficient sales processes and accurate client records.

  • Conduct face-to-face presentations and guide prospective and/or current owners through the benefits of the flexible points-based system.
  • Establish commonality while tailoring presentations to individual travel preferences.
  • Articulate and assist guests envision a lifetime of memorable vacations, whether they seek spontaneity or consistency.
  • Drive sales, build trust, and deliver exceptional guest experiences in a high-energy resort setting.
  • Develop and maintain relationships with new and existing customers, ensuring a positive and engaging experience.
  • Qualify leads and identify prospective buyers by engaging with customers and understanding their needs.
  • Maintain accurate and up-to-date customer records, including sales activity and follow-up details.
  • Negotiate contracts with prospective customers.
  • Answer questions regarding credit term, services, and prices while maintaining customer records.
  • Coordinate sales efforts with marketing programs.
  • Other duties as assigned.
  • Proven success in commission-based sales, ideally in real estate, vacation ownership, luxury retail, or hospitality services
  • Experience working in resorts, hotels, or travel-related services helps build rapport with vacation-minded guests.
  • A strong track record of handling guest inquiries, resolving concerns, and creating memorable experiences is essential.
  • Comfort with public speaking and conducting one-on-one or group presentations is key to closing deals.
  • Experience using customer relationship management systems and electronic contract platforms is often required
  • High School Diploma or equivalent; College coursework in business marketing or hospitality a plus.
  • Strong communication and interpersonal skills.
  • Prior experience in sales, hospitality, or customer service preferred.
  • Ability to thrive in a fast-paced, commission-driven environment.
  • Weekend, evening, and holiday availability required.
  • Persuasive Communication: Ability to connect emotionally and logically with guests to guide them through ownership options
  • Resilience & Adaptability: Sales roles often involve rejection—staying upbeat and persistent is crucial
  • Relationship Building: Creating trust and long-term connections with potential and existing owners
  • Product Knowledge: Deep understanding of points-based and fixed-week programs, exchange networks, and resort amenities
  • College coursework in business marketing or hospitality a plus.
  • Prior experience in sales, hospitality, or customer service preferred.
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Wellness Programs
  • Fun, family culture
  • Employee Assistance Program (EAP)
  • Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs
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