Sales Representative

Howmet Aerospace•Winsted, CT

About The Position

Responsibilities SUMMARY This role directly supports the facility on all customer matters which could impact customer relations including formulating quoting strategies, pricing, and on time delivery. Job Roles Liaison --connects customers to the enterprise; furnishes customer information to planning and execution functions and relevant information to customers, creating continuous feedback loops; negotiates between stakeholder groups as needed Facilitator --ensures timely processing and booking of customer orders; sets expectations and deadlines; follows up with stakeholder groups; seeks status toward fulfillment; provides fuel to keep things moving and establish momentum Relationship and communication --interacts with a wide variety of internal and external stakeholders; facilitates communication and information exchange between stakeholders; speaks the language of the business and the language of the customer; protects interests such as IP, yet advocates for the customer; emphasizes common goals; builds rapport Organization and structure --detail and follow through oriented; adheres to systems and timelines; handles significant data input; monitors inputs and feedback; creates backups and manages documentation; facilitates access through technology Completion oriented --knows when and where to get information that ultimately informs delivery; every interaction points toward understanding capability and fulfilling commitments to customers Service and responsiveness --first point of contact for feedback; helps internal stakeholders perform better with customer insights; helps external stakeholders by providing their internal voice; thinks critically and prioritizes well; timely in response and action Business awareness --understands commercial strategy and processes that support it; recognizes role and contribution toward critical metrics such as revenue and margin; manages short- and long-term projects Influence --persuades without direct reporting authority; willing to have tough conversations; operates with a global mindset and demonstrates cultural sensitivity; individualizes and customizes to achieve outcomes ESSENTIAL FUNCTIONS Purchase Order Management: ensure customer PO’s are entered accurately, assist quality and engineering with BOM and revision issues, proactively follows up with other departments to make sure PO’s are booked in a timely matter. Manage Accounts Receivable balances. Includes: following up on outstanding AR, coordination with Finance Department, pull on Account Management team to assist with lagging issues, and issue credit memos and manual invoices as required. Submit invoices to corporate finance for payment. Maintain intercompany relationships with regards to invoices, pricing and finance. Communicate to customers and internal peers on open items and key projects. Interface regularly with Winsted Engineering for new order awareness and purchase order checklist and also the submittal of new Job Number Requests. Manages tooling forecast for assigned customer portfolio to ensure monthly targets are met. Support Sales Manager in quoting activities. Interface regularly with Howmet Account sales managers and customer representatives. Fields and promptly responds to inquiries from customers regarding status of key projects, open orders, and any unresolved issues. Communication with customers could be by telephone, written correspondence, or visitation (to and/or by). Ensure compliance with corporate and plant protocols including EHS, SOX, Ethics of Business conduct, ABS, ASAT, ISO and export control. Act as a customer advocate internally to other functions. Assist in the coordination of customer visits. Other duties as assigned

Requirements

Bachelor’s Degree
1-3 years applicable experience
Strong excel and computer skills
Strong organizational skills and communication skills.
Ability to manage “big picture” plus daily tactical elements.
Export-Controlled Data This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items.

Responsibilities

Purchase Order Management: ensure customer PO’s are entered accurately, assist quality and engineering with BOM and revision issues, proactively follows up with other departments to make sure PO’s are booked in a timely matter.
Manage Accounts Receivable balances. Includes: following up on outstanding AR, coordination with Finance Department, pull on Account Management team to assist with lagging issues, and issue credit memos and manual invoices as required.
Submit invoices to corporate finance for payment.
Maintain intercompany relationships with regards to invoices, pricing and finance.
Communicate to customers and internal peers on open items and key projects.
Interface regularly with Winsted Engineering for new order awareness and purchase order checklist and also the submittal of new Job Number Requests.
Manages tooling forecast for assigned customer portfolio to ensure monthly targets are met.
Support Sales Manager in quoting activities.
Interface regularly with Howmet Account sales managers and customer representatives.
Fields and promptly responds to inquiries from customers regarding status of key projects, open orders, and any unresolved issues.
Ensure compliance with corporate and plant protocols including EHS, SOX, Ethics of Business conduct, ABS, ASAT, ISO and export control.
Act as a customer advocate internally to other functions.
Assist in the coordination of customer visits.
Other duties as assigned