Sales Representative and Office Administrator

House Doctors • Dunbar, WV

14h • $18

About The Position

We are seeking a highly organized, customer‑centric professional with a passion for delivering outstanding results. If you are outgoing, detail‑oriented, and eager to grow with a fast‑expanding company, this role offers an excellent opportunity. In this key position, you will manage day‑to‑day office operations, provide administrative support to the team, collaborate with our call center, and follow up with both new and existing customers. You will also work closely with the owner on email campaigns and social media content, assist with sales support, and communicate with customers by phone and email. Our company is a professional handyman and home improvement service provider specializing in both large and small projects. We are looking for energetic, friendly individuals who enjoy supporting a wide range of home improvement and maintenance services such as repairs, flooring, drywall, carpentry, painting, and more.

Requirements

• High integrity, honesty, and strong work ethic
• Experience handling high‑volume telephone sales and inquiries
• Stable work history
• High school diploma or equivalent
• Ability to remain calm and professional when customers are stressed or upset
• Comfortable using computers and common software programs
• Experience with social media posting and management
• 5+ years of office administration experience
• Excellent written and verbal communication skills
• Detail‑oriented and highly organized
• Proficient with general office technology and software, including Google Workspace
• Understanding of basic accounting; experience with QuickBooks Online is an asset
• Ability to quickly learn and operate basic software systems
• Friendly personality and strong commitment to customer service
• Self‑starter with strong work ethic and reliability

Responsibilities

• Handle all incoming phone calls and follow up with customers regarding inquiries
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries across multiple communication channels
• Follow phone scripts based on the type of call
• Enter data into our operations management software
• Acknowledge and resolve customer concerns and complaints
• Maintain strong knowledge of our services to effectively answer questions
• Process orders, forms, applications, and requests
• Keep accurate records of customer interactions, transactions, comments, and complaints
• Schedule technicians and manage appointment workflows
• Communicate and coordinate with colleagues as needed
• Provide feedback to improve customer service processes
• Ensure customer satisfaction and deliver professional support
• Complete data entry tasks, generate reports, and provide analytical support
• Work directly with clients to deliver exceptional service
• Manage feedback from clients, business partners, and suppliers
• Coordinate digital marketing posts and respond to comments and inquiries
• Represent the company within the local community and network with potential customers as needed

Benefits

• Opportunity for advancement
• Training & development
• Competitive compensation structure
• Growth and advancement opportunities in an award-winning franchise
• Full time position
• Company values include craftsmanship, continuous improvement, integrity, open minded, and teamwork
• Achieve work-life balance with no weekend work requirements
• Paid training and career planning provided
• A cohesive team culture with regular events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED