SALES RECEPTIONIST

BAKERY EQUIPMENT & SVC CO•San Antonio, TX

40d•Onsite

About The Position

BE&SCO Manufacturing designs and builds industry-leading tortilla, flatbread, and bakery equipment. We are seeking a professional and customer-focused Bilingual Sales Receptionist to serve as the first point of contact for customers and to provide administrative support to our Sales & Marketing team. The Bilingual Sales Receptionist plays a key role in delivering a positive first impression of BE&SCO. This position is responsible for greeting customers, handling incoming communications, routing inquiries appropriately, maintaining accurate contact records, and providing general administrative support across the Sales, Service, and Parts departments. The role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced office environment.

Requirements

3–5 years of experience in a receptionist, administrative, or customer service role
Bilingual in English and Spanish (required)
Excellent verbal and written communication skills
Strong customer service skills with a professional and courteous demeanor
Proficiency with Windows, Outlook, Word, Excel, and basic CRM systems (Salesforce preferred)
Strong organizational, multitasking, and problem-solving skills
Ability to manage priorities, deadlines, and high call volumes
Strong attention to detail and accuracy
Comfortable using office equipment and technology
Ability to handle sensitive information with discretion
Ability to work independently and as part of a team
Ability to remain calm and professional when handling challenging customers

Responsibilities

Answer, track, and route incoming phone calls professionally and courteously
Serve customers in person, by phone, and via email with a high level of customer service
Collect basic customer information and relay messages or requests to the Sales team
Schedule appointments, meetings, demos, and trainings as directed
Prepare, proofread, and process general correspondence and administrative documents
Assist with sales-related paperwork and documentation as instructed (non-ownership role)
Maintain accurate customer contact information and notes in Salesforce
Compose and distribute professional correspondence, emails, and documents
Maintain organized electronic and physical filing systems
Manage calendars and assist with meeting coordination
Assist with travel arrangements and expense documentation when requested
Create and update basic spreadsheets, reports, and presentations using Excel, Word, and PowerPoint
Order and maintain office supplies and coordinate equipment maintenance
Handle confidential information with professionalism and discretion
Support special projects and assist other departments as needed
Participate in team meetings and required training
Perform other administrative duties as assigned by the Sales & Marketing Manager