Receptionist / Sales Assistant

Bethesda Senior Living Communities•Carrollton, TX

10d•Onsite

About The Position

The Sales/Reception Assistant is responsible for assisting the Executive Director in leasing apartments/residences, marketing the services and amenities offered by the community and assisting in the coordination of the move-in process. This position also provides a positive first impression and quality customer service to residents, family members, applicants, visitors, vendors, and team members upon entering the community. Full time, Monday - Friday and rotating MOD weekends. These benefits may be reduced depending on FT, PT, PRN or temporary job status. To receive certain benefits, eligible employees may be required to meet participation requirements and pay required premiums and other contributions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Proven organizational skills and strategic planning.
Excellent oral communication and interpersonal skills for meeting with potential residents, family members, physicians, social workers, discharge planners, employees, and managers.
Knowledge and use of Excel Spreadsheets, Microsoft Word, and Power Point.
Excellent written communication skills used in providing brochures and letters to prospects, referral sources, and other opportunities that may arise.
Must maintain a current driver’s license and comply with all requirements of our Auto Policy.
Demonstrates a SERVANT heart and attitude by following our Mission Statement.
Education: High School graduate or equivalent.
Experience in senior living a plus.

Nice To Haves

College degree preferred.
Experience in senior living a plus.

Responsibilities

Manages a multi-line telephone system by answering calls in a timely manner, relaying messages accurately and in a courteous, customer friendly manner.
Provides a positive first impression of the community to all customers.
Distributes and sends mail and faxes.
Assists managers in special projects and mailings as requested.
Assists Executive Director as needed.
Maintains monthly census budget goals.
Provide relationship sales and customer service philosophy to prospective residents and family members, and referral sources to obtain census budget goals.
Provides individualized sales tours for all interested guests.
Makes out-bound sales inquiry and follow-up calls and enters, tracks, and maintains sales inquiries in CRM system as needed.
Communicates daily with the Community Leadership Team regarding the sales process.
Coordinates all move-ins with Community Leadership Team.
Facilitates completion of move-in paperwork and submits to the Community Leadership Team prior to move-in.
Communicates with residents, families, visitors, and employees in a positive manner following our Core Values & Mission.
Maintains supply of all marketing materials including brochures and move-in binders.
Provides support for all marketing events as needed.
Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
Maintains confidentiality of residents’ personal information in and out of the community and protects and supports residents’ rights.
Maintains a professional appearance and demeanor that encourages a positive, nurturing environment for the residents, families, vendors, and guests.
Performs other duties as assigned.