Sales Quality Assurance Coordinator - Digital Markets

Gartner•Austin, TX

7d•Hybrid

About The Position

About Gartner Digital Markets: Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services. Gartner Digital Markets is the world’s largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinations—Capterra, GetApp, Software Advice, and UpCity—and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market. As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel. For candidates interested in taking their next career step, Gartner Digital Markets offers the best of two worlds—the stability and resources of a large, established organization combined with the fast pace and excitement of working for a dynamic growth business. Our team is on the front lines of innovation in an industry that is always transforming, providing an incredible opportunity for you to grow and learn throughout your career. What we’re looking for: The Quality Assurance Coordinator will ultimately be responsible for what keeps us in business: the quality of our leads. You'll review leads before they’re sent to vendors and a sampling of advisors’ calls to make sure they’re doing it right from step one to the finished product. This is a role supporting a US based team so you’ll need to have flexibility in your working hours.

Requirements

Minimum a graduate with 1-3 years of experience in the Quality Assurance or content space
Strong spoken and written English communication skills
A passion for efficiency.
Accountability.
Attention to details.
A love of feedback.

Nice To Haves

Preferred experience in Call quality check, audio reviews, sales lead review, proofreading, editing and teaching.
Experience working in Excel and CRM tools

Responsibilities

Listen to and score recorded calls.
Proofread and enhance the notes for all the leads we send to our partner software vendors.
Rigorously work to improve lead quality and find opportunities to maximize revenue.
Coordinate with your QA teammates to ensure our quality standards are executed consistently and accurately.
Learn the ins and outs of all the software markets we review.

Benefits

Limitless growth and learning opportunities.
A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
A chance to make an impact - your work will contribute directly to our strategy.
Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
New offices close to Glòries and the beach in the fantastic, “innovation and tech” 22@ district of sunny Barcelona.
Fresh fruit, snacks, selection of teas, fair trade organic coffee.
Competitive compensation.
20+ PTO days plus holidays and floating holidays in your first year.
Extensive medical, dental insurance and vision plan.
401K with corporate match, immediate vesting.
Health-and-wellness-related allowance programs.
Parental leave.
Tuition reimbursement.
Employee Stock Purchase Plan.
Employee Assistance Program.
Gartner Gives Charity Match.