Sales Order Specialist

Jazwares Careers • Plantation, FL

1d • Hybrid

About The Position

We are seeking a detail-oriented and process-driven Sales Order Specialist to manage and streamline the order lifecycle from award to shelf. This role is responsible for ensuring the accurate data of customer orders and the on-time delivery of products to shelf, while proactively identifying and resolving potential issues before they impact timelines. You will work cross-functionally with Sales, Sales Support, Product Development, Logistics, Traffic, and our Asia-based operations teams, playing a key role in maintaining operational accuracy, driving customer satisfaction, and ensuring compliance with internal policies.

Requirements

• 1-2 years of experience in order operations, order management, sales operations, or sales support.
• Strong attention to detail, organizational skills, and process orientation.
• Excellent verbal and written communication skills; able to communicate effectively with cross-functional teams and customers.
• Demonstrated ability to identify issues, analyze root causes, and implement solutions independently.
• Comfortable working in a fast-paced, team-oriented environment with shifting priorities and tight deadlines.
• Ability to follow structured processes while also identifying opportunities for improvement.

Nice To Haves

• Associate's degree in Business Administration, Operations, Supply Chain, or a related field is a plus.
• Google Docs or Excel skills (VLOOKUP, pivot tables, import ranges, data reconciliation) a plus.

Responsibilities

• Create and maintain dashboards and reports to monitor internal checkpoints and ensure on-time delivery.
• Review sales orders for accuracy and work directly with account teams to correct discrepancies.
• Ensure timely and accurate processing of all sales orders.
• Monitor factory chop dates daily to confirm purchase orders remain on schedule.
• Collaborate with Asia operations to ensure accurate and timely order fulfillment.
• Act as a liaison between Sales and internal departments to communicate updates on customer programs and delivery timelines.
• Communicate order status updates and issue resolutions directly to customers when needed, ensuring clear and professional correspondence.
• Regularly participate in cross-functional meetings, providing updates and insights.
• Proactively identify potential issues that may impact shipment timelines and collaborate with internal teams to develop effective solutions.
• Take ownership of operational challenges, using sound judgment and initiative to drive continuous improvement throughout the order lifecycle.
• Track product development schedules to ensure alignment with customer on-shelf expectations.
• Monitor factory production to anticipate and mitigate risks to delivery timelines.
• Assist in developing or updating account-specific processes to improve efficiency and transparency.
• Support onboarding and training for new team members and cross-functional partners.
• Generate reports and contribute to special projects as needed

Benefits

• Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.
• Our work environment provides a flexible work schedule that includes a Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave.
• Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree