Sales Operations

Incode Technologies

About The Position

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up! About Incode Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative. The Impact You’ll Make We are looking for a hands-on Sales Operations Manager to lead a small, global Sales Ops team and support our growing sales organization. This person will be a critical partner to Sales, RevOps, Marketing, and Finance, helping optimize the full revenue engine—from lead flow to forecasting to operational excellence. The ideal candidate is both a strategic operator and a tactical executor: someone who can design scalable processes, build dashboards, solve system bottlenecks, and roll up their sleeves to get things done.

Requirements

5–8+ years of Sales Operations, Revenue Operations, or related experience in a high-growth B2B SaaS environment.
Experience managing a small team and supporting a global sales organization.
Deep proficiency in Salesforce (admin-level capability is a plus).
Strong analytical ability; expert with data manipulation, dashboards, and sales metrics.
Ability to operate at both the strategic and tactical levels—comfortable building processes but also jumping in to execute.
Strong communication and stakeholder management skills, especially with sales leaders.
Highly organized, detail-oriented, and proactive.

Nice To Haves

Experience supporting enterprise and/or complex sales teams preferred.

Responsibilities

Manage and develop a small, high-performing global Sales Operations team.
Serve as the primary operational partner to sales leadership, supporting strategic planning, performance measurement, and execution.
Collaborate cross-functionally with RevOps, Marketing Ops, CS Ops, and Finance to ensure alignment across the revenue lifecycle.
Own and continuously optimize the end-to-end sales process, ensuring clarity, consistency, and scalability across regions.
Drive improvements in pipeline management, lead routing, territory design, account assignments, and quota processes.
Maintain strong governance around deal structures, discounting policies, and approval workflows.
Oversee the day-to-day management of CRM (Salesforce) and related sales tools.
Implement new tools and automations to improve rep efficiency and data quality.
Work closely with Sales enablement to ensure systems support onboarding, training, and ongoing productivity.
Build and maintain dashboards and reporting for pipeline, forecasting, rep performance, and key revenue metrics.
Partner with sales leaders on forecasting methodology and weekly pipeline reviews.
Ensure data integrity and establish a strong operational cadence across regions.
Lead quarterly and annual planning cycles for forecasting, capacity, coverage, and quota setting.
Support strategic initiatives, including pricing & packaging changes, go-to-market experiments, and territory expansions.
Drive continuous improvement and introduce best practices for a global sales org.