Sales & Operations Support Manager

PFSbrands•Holts Summit, MO

13d

About The Position

The Sales and Operations Support Manager bridges sales, operations, and R&D functions to ensure smooth execution from concept to launch. This leader coordinates cross-functional teams, manages project timelines, and maintains clear communication between departments to support business growth and customer satisfaction.

Requirements

Bachelor’s degree in Business, Operations Management, or related field (or equivalent experience).
3–5 years of experience in sales operations, customer support, or production coordination—preferably in food manufacturing or B2B environments.
Strong organizational and communication skills with proven ability to manage multiple priorities.
Proficiency with project management and collaboration tools (e.g., Smartsheet, Monday.com, or similar).
High attention to detail and ability to balance customer-facing communication with internal coordination.
Cross-functional leader who connects departments to achieve shared goals.
Operational mindset focused on accuracy, follow-through, and execution.
Customer-first approach that builds relationships and ensures satisfaction.
Continuous improvement mindset to enhance workflows and efficiency.
Strong communicator who ensures clarity, accountability, and collaboration.

Responsibilities

Manage and track the Concept to Launch (C2L) process, ensuring milestones are met and communication flows smoothly.
Support the Sales team with pipeline management, scheduling, travel coordination, and customer visit agendas.
Organize and prioritize communication around customer projects, ensuring timely follow-up and clear visibility.
Compile and distribute weekly sales updates, inbound information, and shared inbox communications.
Serve as the liaison between Sales, Procurement, R&D, and Production to align priorities, deliverables, and timelines.
Monitor inbound raw material shipments, customer sample tracking, and Certificates of Analysis (CoA) follow-ups.
Facilitate plant trials, ensuring all teams are aligned on who, what, when, and where for each trial.
Collaborate with R&D to enhance project management workflows, track progress, and communicate updates.
Assist in developing and maintaining product revision documentation and technical information.
Coordinate customer visits, appreciation activities, and post-meeting follow-ups.
Lead or support internal meetings focused on project tracking, bottleneck resolution, and execution alignment.
Perform all other duties as assigned.