Sales Operations Support, AWS Investments

Amazon • Boston, MA

1d

About The Position

The AWS Investments team is seeking a Sales Operations Specialist to manage the operations of a new platform. This platform serves as a central channel for requesting and provisioning investments such as credits, cash, training, and program engagement, aiming to enhance scale, transparency, and ownership of investments in AWS customers. This role offers an opportunity to learn about the AWS Business and will be crucial for providing analytics/reporting and dev-ops support to facilitate user workflows. The candidate will leverage their expertise to grow their career with a focus on data analytics.

Requirements

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Nice To Haves

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company

Responsibilities

• Provide first line of support to users - Participate in support mechanisms including SIM queues for change requests, office hours and help troubleshoot basic concerns/answer queries
• Scale data processes and reports; write queries that clients can update themselves; lead work with data engineering for full-scale automation
• Work with product team to update program workflows using configuration management or change requests
• Deep dive issues with data analysis and product research – use external systems to understand the issue and provide solution
• Resolve simple issues – escalate complex ones to operations team, engage appropriate point of contact within the core team
• Update documentation (SOPs, user guides, glossary, training videos, websites) as new features are rolled out
• Send out weekly reports to stakeholder group – key metrics, pending requests etc.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level