Sales Operations Specialist

S.P. Richards Company•Atlanta, GA

About The Position

The Sales Operations Specialist, reporting to the Sales Operations Manager, collaborates closely with Sales, Operations, IT, Marketing, and Merchandising teams. This role focuses on enhancing sales effectiveness and productivity through various activities. Responsibilities include addressing sales and operational challenges, identifying process improvement opportunities through data analysis, and facilitating effective communication between sales and customers. Additionally, the role involves managing data and product content for customers and assisting in fulfilling custom data requirements for both new and existing customers.

Requirements

Possess a thorough understanding of SPR departments to guarantee precise and prompt customer response times
Strong written and verbal communication skills
Innovative thinking skills
Works well in a challenging environment
Strong project and time management skillset
Strong proficiency in fact finding
High level of proficiency in judgment
Superior attention to detail
Ambitious and “can do” attitude
Proficient in Microsoft Excel
Four-year college degree from an accredited institution.
Merchandising, Sales, and or customer service experience in a business-to-business customer segment.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively, both verbally and in written form.
Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages. Understanding of basic algebra.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to organize.
PC proficiency, including Excel, Word, and database software and e-mail.

Nice To Haves

Knowledge of Access, SQL, and/or Filemaker Pro is helpful.
Knowledge of Vlookup, Concatenate, and other Excel functions are a plus.

Responsibilities

Collaborate with Sales, Operations, IT, Marketing, and Merchandising teams on significant sales initiatives
Manage escalated customer issue resolution through to completion, including prompt action coordination with organization departments as needed
Examine and decide on price override requests, either approving or denying the request in alignment with company guidelines
Examine and process customer compliance fines and chargebacks, pinpointing root causes, and offering solutions to leadership.
Prepare sales reports
Coordinate paper truckload orders and special non-stock orders with Purchasing and Customer Support
Work with Sales team to execute custom product data requirements for customers
Assist with daily tasks for emerging sales prospects, including 3PL partnerships
Regulate product assortment criteria by account
Manage content portals for large customer including initial setup, item updates
Assist in catalog maintenance activities for existing customers to efficiently facilitate new sku add requests providing feedback to sales team on areas of expansion and improvement
Execute merchandising projects to improve the quality of content available on customer websites, for the purpose of driving additional sales through SPR
Respond to custom data requirements of customers, and interact with buyers for the purposes of executing sku addition projects.
Manage content spreadsheets for customers by compiling data from price files, content files, and other sources so that customers can successfully load SPR products onto their websites for resale using the highest quality content available.