Sales Operations Specialist

Lennox International • Tallassee, AL

1d

About The Position

As a Sales Support Specialist, you will play a crucial role in supporting our sales team by addressing customer inquiries, processing orders, and ensuring a seamless customer experience.
The Sales Specialist frequently engages with customers via phone and email while managing multi‑site projects involving high volumes of quoting, order conversion, follow-up, and delivery coordination to meet all required jobsite deadlines.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Minimum 1 year of related experience in sales, customer service, or account management.
• Strong relationship-building skills and effective timemanagement abilities.
• Technical understanding of relevant products or services.
• Intermediate industry knowledge and the ability to apply it in customer interactions.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and Customer Relationship Management (CRM) software.

Nice To Haves

• Prior experience working with key or national accounts.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem solving skills.

Responsibilities

• Primary point of contact for customers, addressing inquiries, processing orders, and providing detailed product information.
• Reviewing mechanical drawings and specifications provided by customers to determine product needs.
• Managing and tracking customer requests from initial inquiry through production and delivery, ensuring accuracy and timely fulfillment.
• Processing order modifications, cancellations, and returns accurately and efficiently.
• Managing ongoing quote follow-ups by regularly updating reports, tracking status changes in customer database and coordinating with third-party vendors.
• Collaborating with internal departments such as customer service, logistics, and finance to streamline processes and enhance the customer experience.
• Maintaining customer records in customer database for accurate tracking and reporting.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level