Sales Operations Specialist

Power Utility Products Co • Huntlynn Acres, NC

12d

About The Position

The Sales Operations Specialist serves as the primary operations contact for the sales team, ensuring smooth collaboration, accurate process handling, and efficient customer support. This position acts as the go-to bridge between Sales and Operations, taking ownership of operational tasks that allow the sales team to focus on customer relationships and revenue generation. The role is highly collaborative, requires strong organizational skills, and plays a key part in enhancing operational efficiency, including AI process updates, and international sales process support.

Requirements

• Strong problem-solving abilities and a collaborative, “team-first” approach.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Proficiency in relevant systems (ERP, CRM)
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Associate’s degree or higher in Business Administration, Supply Chain, Sales Operations, or related field, preferred.
• 2–4 years of experience in operations coordination, sales support, logistics, or a related role.
• Experience with process improvement, data accuracy, and administrative documentation.

Responsibilities

• Serve as the main point of contact for the sales team on all operational matters, backed up by the H.O.S.T. team as needed.
• Manage and process all RMA/Credit requests, ensuring sales team members have no direct involvement in the RMA process.
• Assist with AI teaching, updates, and process improvements.
• Facilitate the processing of Foreign-to-Foreign, Domestic-to-Foreign, and Foreign-to-Domestic quotations and sales orders, ensuring precision and adherence to compliance standards.
• Collaborate cross-functionally to ensure smooth handoffs and timely resolution of customer issues.
• Maintain accurate records and documentation for operational processes.
• Identify opportunities for operational efficiencies and contribute to continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees