Sales Operations Project Manager

Associa•Highland Park, TX

About The Position

This person will lead assigned projects and programs in close collaboration with all LHR departments, especially Construction, ensuring seamless execution from initiation to completion. The primary focus will be on sales in the Missouri region, the coordination of all homeowners, where responsibilities include overseeing the planning, execution, and tracking of programs and projects from start to finish. The Program Manager will focus on strategy, development, and the implementation of sales strategies to streamline and improve workflows. You will work with multiple project managers and cross-functional teams to ensure sales goals and objectives are met, and driving overall growth and success. This person will play a pivotal role in the development of LHR market share in the Central portion of the USA. We are looking for a strategic thinker who understands an HOA and has knowledge of or is willing to learn the entire disaster cycle of preparedness, response, and recovery. Keen attention to detail and efficient communication skills will contribute to the operation and growth of our business.

Requirements

5 years of restoration/construction industry experience or a combination of relevant education and equivalent industry experience
High school diploma or equivalent required; Degree preferred
Advanced knowledge of local, state, and federal code requirements as well as the application and determination of code requirements
Knowledge of Lean principles and process mapping
Experience leading onboarding and training programs
Ability to read Xactimate scopes
Advanced verbal and written communication skills
Ability to manage priorities in a service-oriented team under stress to meet deadlines
Excellent verbal and written communication skills
Ability to remain composed and maintain a positive attitude under pressure
A self-driven learner who proactively solves problems and develops solutions
Knowledgeable in department operations and workflows, with the ability to improve interdepartmental processes
Implement Lean principles to enhance workflows and improve efficiency
Proficient in using PC laptops, iPads, iPhones, Android devices, and any future devices LHR adopts
Maintain organizational standards of satisfaction, quality, and performance
Schedule meetings with department heads to discuss and resolve process gaps
Develop new SOPs and lead training initiatives with project teams / Tri-Pod
Travel to project sites as required to ensure project and training needs are met

Nice To Haves

Experience using Salesforce.com or similar web-based client relationship management software is a plus

Responsibilities

Promote and champion the Emergency Responce business line of service, short- and long-term disaster recovery
Maintain relationships with Community Managers and Boards
Set up and present Lunch and Learns for individual branches across
Attend board meetings (many of these meetings are in the evening)
Flexibility and time management is essential in this position
Travel throughout the entire USA is required – the frequency of travel is contingent on specific duties, and the weather pattern / storm season.
An interest in the weather patterns of the USA, we utilize the HailTrace Software.
Experience using Salesforce.com or similar web-based client relationship management software is a plus
Strong organizational skills, detail-oriented, and a clear understanding of an HOA, and a Board
Attend networking events such as CAI, SFCA, golf tournaments, trade shows
Collaborate with various offices / departments to gather necessary information on communities.
Work with the sales team to update and maintain the LHR Intranet page, promoting the ERP program.
Assist with other sales-related tasks as needed to support the sales team.
Conduct outbound calling to set face-to-face appointments with clients
Learn and demonstrate the benefits of an Emergency Plan for Communities
Develop and present PowerPoint presentations tailored to each individual client’s specific needs
Ensure outstanding customer service through regular client follow up year around
Seek out new customers and partner with existing ones every day
Identify and establish relationships with key decision-makers to secure new business
Field prospecting face to face and virtually every day
Work with the sales team to create a marketing campaign focused on disaster recovery for multi-family communities
Oversee the day-to-day management of unit owners within assigned projects, ensuring that they are completed on time, within scope, and on budget.
Lead unit owner project planning sessions, setting project timelines, defining tasks, and allocating resources.
Coordinate internal resources and third-party vendors/subcontractors for the flawless execution of projects.