Operations Project Manager

Smartly•New York, NY

1d•$75 - $80•Hybrid

About The Position

This role focuses on building and improving how Smartly delivers work to new clients at the start of their journey with us. You will design scalable processes, create clear operational standards, and ensure teams have the tools and structure they need to deliver consistent, high-quality outcomes. This is a 6-month fixed term contract role, paid hourly, supporting a focused period of operational improvement.

Requirements

Strong experience in operations, program management, project management, or business operations
Proven ability to design, implement, and improve scalable processes
Experience working cross-functionally with multiple stakeholders and teams
Strong documentation skills with the ability to create clear, structured, and usable materials
Effective communicator who can align stakeholders and drive clarity across teams
Comfortable identifying inefficiencies and turning insights into actionable improvements

Responsibilities

Design and maintain a comprehensive playbook that defines how teams deliver work to new clients
Build and implement governance models to support continuous improvement across processes
Create and maintain standardized decks, documentation, checklists, and delivery schedules
Develop reusable templates and frameworks to reduce duplication and improve operational efficiency
Identify bottlenecks, gaps, or unclear ownership in workflows and propose practical solutions
Facilitate retrospectives and lead initiatives that improve how teams operate over time
Act as the central owner of operational excellence across this area