Sales Operations Program Manager

Marmon Holdings, Inc.•Holly Springs, NC

10d

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Perfection Hy-Test is a trusted aftermarket supplier of clutch, flywheel, and drivetrain components, specializing in manual transmission systems and OEM-style replacements. Its proprietary technologies—like self-adjusting clutches and technovation hydraulics—deliver high-performance solutions for a wide range of vehicles worldwide. The Program Manager plays a critical role in driving clarity, alignment, and execution across cross-functional teams. This position ensures consistent, high-quality communication between Sales, Purchasing, and Operations while maintaining strong organizational structure and discipline around timelines, deliverables, and program priorities. A successful Program Manager brings analytical rigor to forecasting, reporting, and issue resolution, enabling teams to make informed decisions. The role also supports key initiatives—including customer presentations, project documentation, milestone tracking, and coordination for events or marketing activities—to ensure seamless execution from planning through completion.

Requirements

Excellent oral and written communication skills.
Ability to work independently.
Strong computer skills; Microsoft office suite including Excel, Powerpoint, and Access.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

Responsibilities

Facilitate bi-weekly alignment meetings with Purchasing, Sales, and Operations, translating feedback into clear action items and ensuring follow-through.
Partner with Purchasing and Operations to review fill-rate performance by customer, channel, and product line. Analyze root causes of shortages and coordinate cross-functional solutions.
Deliver concise weekly and monthly fill-rate summaries that highlight SKU-level gaps and improvement opportunities, supported by thoughtful analysis and actionable insights.
Consolidate “supply chain” demand forecasts and work with Operations to prioritize production schedules aligned with business needs.
Support on-time delivery by maintaining close coordination with the Operations team, including oversight of VDP, FDO and other same-day shipment requirements.
Review orders and act as a liaison with Sales, Operations and Purchasing on back-order management.
Process RGA’s and credits for both PHT and MRC customers, ensuring accurate documentation and prompt resolution.
Consolidate and coordinate customer forecasts, sharing them with the Sales, Purchasing, and Operations teams to improve demand planning accuracy.
Assist the Sales team in releasing new products to customers in a consistent and professional manner, supporting the final stages of the NPI process with marketing content, sell sheets, and launch communications.
Review assortment gaps by customer and channel to ensure full product availability and coverage across all accounts.
Review and provide NYA (Not Yet Available) files to Product Managers for evaluation and ensure sales team has updated availability timelines.
Support the Sales Forecasting portion of the Heartbeat process and collaborate with Operations to align on monthly shipment expectations. Provide detailed forecasting at the beginning and end of each month.
Coordinate marketing and event planning activities in support of the Sales team, including: Tradeshow logistics (booth setup, registration, materials, scheduling, and post-show follow-up) Development, physical and virtual storage, and distribution of customer presentations, flyers, product literature, and other branded marketing collateral Management of promotional swag ordering, inventory and sample requirements Collaboration with Sales leadership to maintain brand consistency across events and customer communications
Perform other assignments as needed to support overall business success and cross-functional coordination between Sales, Marketing, and Operations.