Sales Operations Planner
About The Position
We’re seeking a driven and detail-oriented Sales Operations Planner who brings a strong customer-focused and a continuous improvement mindset. In this role, you will play a critical part in Production Control by managing customer orders, balancing customer needs with factory production capabilities, monitoring finished goods inventory, and delivering a high standard of customer service. Sales Operations is a vital link between customers and the factory, requiring strong cross-functional collaboration, clear communication, and the ability to adapt quickly to changing priorities. You will leverage systems such as SAP and Zendesk to execute orders, resolve issues, and keep operations running smoothly. This role demands someone who can manage competing priorities with urgency and precision. You’ll build strong relationships with customers and sales teams, anticipate needs, and take ownership of resolving issues before they escalate. At Toyota Material Handling, we value innovative thinking and a willingness to go beyond the expected. If you thrive in a fast-paced environment and take pride in solving problems, you’ll fit right in. If you enjoy tackling challenges while having the opportunity to go above and beyond, you will feel right at home.
Requirements
- Bachelor’s Degree in Supply Chain, Business or related fields (or equivalent experience)
- High attention to detail and accuracy
- Proficient with Excel formulas and data analytics
- Strong verbal and written communications
- Strong desire to solve problems and continuously learn
- Proven ability to operate effectively in a fast-paced environment managing competing priorities with strong organizational skills, attention to detail, discretion, and sound judgment
Nice To Haves
- Experience with Production Control or related functions preferred
- Experience in SAP preferred
Responsibilities
- Own and support key operational KPIs to ensure Production Control functions run efficiently and effectively
- Ensure alignment and execution across areas such as production planning, material flow, logistics, and order management
- Collaborate cross-functionally to support internal stakeholders and achieve business objective with a customer-first mindset
- Drive accountability within the team and across stakeholders to deliver consistent results
- Manage the full cycle of customer orders, from processing and verification through shipment and fulfillment.
- Accurately process and track customer orders using SAP using standard operating procedures.
- Monitor and verify the completeness of order data and delivery timelines.
- Proactively communicate any changes, delays, or updates to internal stakeholders and customers.
- Collaborate with sales, supply chain, and logistics teams to ensure customer expectations are consistently met.
- Analyze sales trends and forecast demand to maintain optimal inventory levels of finished goods.
- Collaborate with supply chain and production teams to ensure product availability.
- Identify and flag potential stock shortages or overages and recommend corrective actions.
- Partner with sales, logistics, production, and customer service teams to resolve customer issues quickly and effectively.
- Serve as the liaison between external customer expectations and internal operational capabilities.
- Deliver prompt and professional responses to customer inquiries and complaints.
- Ensure issues are documented, investigated, and resolved in a timely manner.
- Provide insight into recurring customer problems and contribute to process improvements.
- Generate reports on sales performance, order fulfillment, and inventory metrics.
- Leverage data to drive decision-making, optimize finished goods carrying costs, and continuously improve planning and fulfillment processes.
Benefits
- Competitive Salary
- Performance Bonus
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Onsite Fitness Center & Occupational Health Clinic
- Best in class work culture!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
