Sales Operations & Order Management Analyst

Eaton Corporation•Westminster, CO

About The Position

Collaborate with Application Engineers, Inside Sales Representatives, Rep Agencies and Sales Engineers to resolve order discrepancies. Manage the order process from entry to shipment by working with engineering and customers on submittals, managing the SAP pre-release process, and discussing scheduling with production planning. Process customer change orders against open sales orders using the Change/Hold/Cancellation process Maintain a team atmosphere to ensure that all workload for the proposals team is completed by the customer required deadlines. Acts as an information conduit between engineering, marketing, scheduling, and customers. Manage the quote process by running blocked quote reports, creating quote folders, completing simple quotes, and uploading all required information into SAP. Lead the costing process by updating pricing according to monthly soft cost rolls, reviewing costing models, updating contract pricing, reviewing new assembly costing, and requesting updating costs from supply chain. Function as the advocate for the customer to resolve any customer or production inquiries throughout the process Marketing lead for Customer Service Inquiries and RMAs. Collaborate with the customer and Quality Manager to track and resolve customer issues, setup shipments, and provide status updates through resolution. Participate in Tier 2 meeting, scheduling meeting, and other meetings as the marketing representative. Coordinate shipments for trade shows and demos. Other duties as assigned by manager.

Requirements

Bachelor's degree in business or engineering from an accredited institution.
Minimum of 3 years of experience in product marketing, sales, customer service, engineering, data analytics, finance, and/or similar
Minimum of 1 year of experience using SAP or similar ERP system
Relocation assistance is not available for this position. Only candidates in the immediate geographic area (60-mile radius) will be considered.
Ability to work in the United States on an ongoing basis without company sponsorship.
Minimum of 5 years of experience in product marketing, sales, customer service, engineering, data analytics, finance, and/or similar

Responsibilities

Collaborate with Application Engineers, Inside Sales Representatives, Rep Agencies and Sales Engineers to resolve order discrepancies.
Manage the order process from entry to shipment by working with engineering and customers on submittals, managing the SAP pre-release process, and discussing scheduling with production planning.
Process customer change orders against open sales orders using the Change/Hold/Cancellation process
Maintain a team atmosphere to ensure that all workload for the proposals team is completed by the customer required deadlines.
Acts as an information conduit between engineering, marketing, scheduling, and customers.
Manage the quote process by running blocked quote reports, creating quote folders, completing simple quotes, and uploading all required information into SAP.
Lead the costing process by updating pricing according to monthly soft cost rolls, reviewing costing models, updating contract pricing, reviewing new assembly costing, and requesting updating costs from supply chain.
Function as the advocate for the customer to resolve any customer or production inquiries throughout the process
Marketing lead for Customer Service Inquiries and RMAs.
Collaborate with the customer and Quality Manager to track and resolve customer issues, setup shipments, and provide status updates through resolution.
Participate in Tier 2 meeting, scheduling meeting, and other meetings as the marketing representative.
Coordinate shipments for trade shows and demos.
Other duties as assigned by manager.