Order Management Analyst

Verifone • Clearwater, FL

4d • Hybrid

About The Position

The Order Management Analyst plays a critical role in ensuring accurate, compliant order processing and delivering a high-quality customer experience for VeriFone customers. This position partners closely with Sales, Sales Operations, Product, Services, Warehouse, and Repair teams to manage orders from purchase order receipt through fulfillment and post-shipment support.
This is a fast-paced, detail-driven role that requires strong communication skills, comfort handling high-volume email and phone interactions, and the ability to manage multiple priorities while meeting service-level agreements (SLAs).

Requirements

• Strong verbal and written communication skills; ability to communicate clearly with both customers and internal stakeholders
• Proven customer service experience in a high-volume phone and email environment
• High attention to detail with a strong focus on accuracy and compliance
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Comfortable working under pressure while meeting deadlines and SLAs
• Strong problem-solving, research, and analytical skills
• Team-oriented mindset with the ability to collaborate across departments
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word)

Nice To Haves

• Experience with order management or ERP systems (Oracle E-Business Suite, Business Objects a plus)
• Understanding of end-to-end order processing workflows
• Bilingual

Responsibilities

• Process a high volume of customer orders with accuracy and compliance, from purchase order receipt through shipment, credits, rebills, and DOAs
• Manage a consistent order queue while meeting defined SLAs and quality standards
• Serve as a primary point of contact for customer and internal inquiries related to order status, discrepancies, freight issues, shipping errors, and billing questions
• Resolve escalations from Sales Support Representatives by providing clear guidance and timely solutions
• Communicate effectively with internal teams (Sales, Sales Ops, Warehouse, Product, Services) to ensure timely order fulfillment and issue resolution
• Provide proactive follow-up on orders and accounts to ensure customer satisfaction
• Handle a high volume of inbound and outbound emails and phone calls with professionalism and efficiency
• Assist with administrative coordination for rollouts and special projects as needed
• Adapt to evolving procedures, systems, and business priorities in a deadline-driven environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed