Sales & Operations Manager

MKM Building Supplies•Inverness, IL

About The Position

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 141 branches and over 3300 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey! A Sales and Operations manager would oversee both revenue growth and day to day business operations, managing sales performance, processes, staff and efficiency to keep the business running smoothly.

Requirements

Motivated, energetic, enthusiastic, self-driven, positive attitude
Sound timber supplies knowledge is required.
Previous sales experience in a builder’s or timber merchant environment is a necessity.
Confident dealing with customers
The ability to build great customer relationships.
A good telephone manner, excellent communication, and interpersonal skill
Computer literate.

Responsibilities

Providing quotations for customers
Dealing with customers both face to face and over the telephone
Giving excellent customer service and sound product advice
Taking a proactive approach to timber product sales, using every opportunity to make or increase a sale.
Use a customer relationship management system (CRM) holding a portfolio of 50 + customers.
Generate new business with existing and new customers.
Upsell and gap analysis on existing customers.
Cold calling
Lead qualifying.
Quote follow up.