Sales Operations Manager

Pylon•San Francisco, CA

5h•Onsite

About The Position

At Pylon, we're building the future of B2B Post Sales. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io use us everyday to run their support and customer success workflows. You'll also find us on this year's Enterprise Tech 30 List. Pylon is a sales-led company in a period of aggressive growth. We’ve historically grown around 15% month over month and are planning to 4x ARR next year, driven primarily by net-new sales. To support this growth, we are significantly increasing headcount across SDRs and AEs and continuing to invest in our go-to-market infrastructure. We operate in person, move quickly, and expect people to be hands-on. This is an execution-heavy environment where systems are built, tested, and refined in real time. We work hard, hold a high bar, and celebrate wins together, including company-wide trips. (Last year, the entire company spent a week in Hawaii). As Sales Operations Manager you will: Help build and run the operational foundation of our GTM organization. This is a hands-on builder role, not a strategy-only or delegation-heavy position

Requirements

2–4 years of experience in Sales Operations, Revenue Operations, or GTM Operations
1–2+ years of experience in consulting, investment banking, or a similarly analytical, execution-heavy role
Experience working at a startup (Series A–C), ideally in a fast-scaling, sales-led environment
Salesforce expertise with the ability to independently build, maintain, and evolve Salesforce; hands-on experience building and maintaining Flows is required
Experience with sales engagement and GTM tooling in the same category as tools like Outreach, Salesloft, Amplemarket, Clay, Apollo, or ZoomInfo
Familiarity with routing and territory logic using dedicated routing tools or custom workflows
Experience with a BI tool such as Looker, Mode, or Tableau & SQL
Strong analytical skills, including owning models, analyzing performance or market data, and proactively delivering insights to leadership
Strong Excel skills; comfortable building models and using a wide range of formulas (macros not required)
You have experience working at a high-growth startup
You’re motivated by autonomy, high ownership, and fast iteration
You’re in SF (or open to relocating) and want to help shape our data culture from the start

Responsibilities

Own and maintain high data integrity across Salesforce and the GTM tech stack, ensuring definitions, fields, workflows, and reporting can be trusted by leadership and the sales team for AEs and SDRs
Build and maintain the Salesforce and GTM systems required to support a rapidly scaling sales organization
Work closely with our head of RevOps and sales leadership to solve operational problems as they arise and to proactively surface insights that help the team operate more effectively as we scale
Provide day-to-day operational support to sales ICs, including tooling and Salesforce requests, answering questions, and resolving issues
Define, document, and enforce rules of engagement across SDR and AE teams
Identify and operationalize account prioritization and intent signals for SDRs and AEs
Analyze ICP, territories, pipeline, and market opportunity, and proactively surface insights and recommendations
Build reporting and dashboards to track rep productivity, pipeline health, and overall team effectiveness
Respond to ad hoc leadership requests quickly and accurately