Sales Operations Manager

CloudZero • Boston, MA

9d

About The Position

The Sales Operations Manager owns deal execution, contracting, Salesforce data integrity, and post-sale operational readiness, ensuring accuracy and compliance from opportunity creation through renewal. This role supports Commercial and Enterprise teams across Deal Desk, Sales Operations, and Customer Success Operations. It partners cross-functionally with Sales, RevOps, Finance, Legal, and Customer Success to resolve complex issues, improve processes, and reduce downstream execution risk while scaling efficient, repeatable operating models.

Requirements

• 5+ years of experience in Sales Operations, Deal Desk, Revenue Operations, or CS Operations in a B2B SaaS environment.
• Proven experience supporting complex deal execution across Sales, Finance, Legal, and Customer Success.
• Excellent collaboration and communication skills across teams
• Hands-on, growth mindset with positive attitude
• Strong Salesforce experience, including reporting, dashboards, and workflow support.
• Experience with contract lifecycle tools (Ironclad preferred).
• Strong analytical skills (Excel/Sheets) and comfort operating in ambiguity.
• Demonstrated ownership mindset, strong judgment, and ability to lead through influence.

Nice To Haves

• Experience supporting Commercial and Enterprise SaaS motions.
• Familiarity with SaaS quote-to-cash and renewal workflows.
• Experience supporting cloud marketplace transactions (AWS, Azure, or GCP).
• Experience owning or heavily supporting Customer Success operations.

Responsibilities

• Own Deal Desk for Commercial & Enterprise — serve as the senior partner for pricing, discounting, non-standard terms, and approval governance, ensuring fast, consistent, and policy-aligned deal execution.
• Assess deal health and downstream impact across Billing, Revenue Recognition, Legal, and Customer Success, proactively resolving issues before contracts are executed.
• Act as the escalation point for complex, high-impact deals, partnering closely with Sales leadership, RevOps, Finance, Legal, and executives (CRO/CFO) as needed.
• Own end-to-end contracting workflows in Ironclad, including intake, contract generation, negotiation, approvals, and execution, ensuring accuracy and alignment with Salesforce data.
• Provide day-to-day Sales Operations support for Commercial and Enterprise teams, maintaining opportunity hygiene, data integrity, and pipeline accuracy in Salesforce.
• Manage and optimize Deal Desk and Sales Ops intake, setting SLAs, prioritizing requests, and reducing ad-hoc support through documentation and standardized workflows.
• Work with CS Operations(RevOps) to ensure clean post-sale handoffs, accurate contract interpretation, billing readiness, and operational support for renewals, expansions, and amendments.
• Partner with RevOps to improve systems and processes, maintaining Salesforce workflows, dashboards, and reporting while driving continuous improvements in deal velocity, accuracy, and contract cycle time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees