Sales Operations Manager

CP Payroll, LLC dba ConnectPay • Mansfield, MA

23d • $100,000 - $125,000

About The Position

The Sales Operations Manager is responsible for leading the process to develop and implement improved strategies and tactics to ensure business continuity, revenue acceleration, and operational excellence across the sales organization. This role reports directly to the VP of Sales and serves as the central data and process engine for a channel-driven growth model, and 30% YoY expansion. The Sales Operations Manager will drive measurable improvements in Data Hygiene, Deal Velocity, Forecasting, Territory Planning, and Performance Analytics while acting as the primary liaison between Sales, Marketing, and Product. This role owns Zoho Sales CRM administration, pipeline integrity, and cross-functional alignment to support organic and inorganic growth.

Requirements

• Bachelor’s degree in a related field
• 8+ years’ experience in Sales Operations role within B2B SaaS, payroll or HR tech
• 2+ years managerial experience leading a team
• Served as liaison between Sales, Marketing, and Product on ICPs, roadmaps, and campaign targeting
• Experience building and maintaining customer/prospect profiles in CRM for segmentation and routing
• Demonstrated ability to act as strategic thought partner to sales leadership and C-suite
• Success working in a highly matrixed, high-growth environment (30%+ YoY)
• Proven ability to organize and lead complex projects across multiple teams including (Sales-Product-Marketing-Onboarding)
• Expertise in analyzing and improving sales processes and tools (proposals, stage gates, automation)
• Experience developing effective metrics for sales operations success (close rate, velocity, channel contribution)
• Proven track record hitting monthly/quarterly pipeline and revenue targets
• Advanced Excel/Google Sheets skills (pivot tables, XLOOKUP/VLOOKUP, cohort analysis, forecast modeling)

Nice To Haves

• MBA or related graduate degree
• Proficient with Zoho One, ZoomInfo, Data Axle, and Microsoft Suite
• Zoho CRM Administrator certification (or equivalent hands-on mastery)

Responsibilities

• Drive measurable improvements within these key areas: Data Hygiene, Deal Velocity, Forecasting, Territory Planning, Performance Analytics

Benefits

• 401(k) with company contributions
• group medical, dental, and vision coverage
• life insurance
• short and long-term disability insurance
• flexible spending accounts
• annual bonus with a target of 7.5% of base salary, based on company and individual performance
• equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level