Sales Operations Manager

Traeger Grills•Salt Lake, UT

About The Position

Oversees the Sales Operations team that services Traeger’s national / big box accounts. This manager will oversee day- to-day operational tasks, ensure the team is well represented and advocated for cross-functionally, serve as the point person for escalations and drive continuous improvement initiatives to ensure a best-in-class experience for our customers. Success in this role will require strong leadership skills, technical abilities, a service-oriented mindset and a strong ability to communicate clearly and concisely.

Requirements

Direct experience managing, leading, and coaching a team of 8–10 team members minimum, with a focus on performance, accountability, professional development and operational excellence.
Direct experience in Operations managing relationships with national key account partners.
Experience using CRM and ERP systems to manage workflows, analyze data, and support cross-functionaloperational needs.
Proficiency in Microsoft Excel, including the ability to work with formulas, pivot tables, and data analysis to support reporting and decision-making.
Ability to adapt quickly in a fast-paced, evolving environment and respond effectively to changing priorities.
Proven capability to multitask and manage competing demands while maintaining accuracy and attention to detail.
Strong organizational, communication, and interpersonal skills with the ability to collaborate across teams and leadership levels.
Demonstrated ability to think holistically, evaluate complex situations, and make sound, timely decisions that support both operational and business objectives.

Responsibilities

Provide day-to-day leadership and oversight for the Sales Operations team, ensuring consistent execution of core operational functions.
Develop, implement, and manage short- and long-term goals, objectives, policies, and operating procedures for the Sales Operations function.
Monitor, analyze, and report on operational KPIs as directed by leadership; implement process improvements to achieve performance targets.
Partner with leadership to provide insights, recommendations, and guidance related to new or revised operating policies, practices, and procedures.
Serve as the Sales Operations representative in cross-functional collaboration with Sales, Planning, IT, Logistics, and other key stakeholders to ensure seamless order flow and operational alignment.
Manage and resolve escalations within the Sales Operations group; independently resolve issues where appropriate and escalate to leadership when necessary.
Oversee team workload to ensure balanced and equitable account assignments; proactively identify capacity challenges and recommend adjustments.
Manage team scheduling and time-off planning; ensure coverage and operational continuity
Ensure all core Sales Operations responsibilities are executed effectively, including but not limited to order management, customer, chargeback dispute resolution, pricing validation, and vendor portal maintenance.
Play a critical role in ensuring item attributes and master data are accurately set up and maintained within customer and account portals within established lead times.
Hold team members accountable for understanding, resolving, and preventing customer chargebacks.
Own and drive overall OTIF (On-Time In-Full) performance across assigned Sales Operations accounts.
Maintain a strong knowledge of national account requirements to support successful operational execution.
Foster a collaborative, high-performing team environment that promotes accountability, teamwork, and efficient conflict resolution.
Act as a key stakeholder in the hiring and selection process for the Sales Operations team.
Coach, mentor, and develop team members, including overseeing onboarding for new hires and conducting quarterly and annual performance reviews.
Serve as a collaborative partner and advocate when working with both internal and external stakeholders.