Sales Operations Manager

Dallas Convention & Visitors Bureau•Dallas, TX

1h•Hybrid

About The Position

The Sales Operations Manager fosters a positive and collaborative workplace and demonstrates inspiring leadership to the sales support team. The person in this role oversees sales and support team engagement, has overall responsibility for each support team members’ performance management and professional development in alignment with organizational values. This position also includes providing direct support to the sales committees and the sales team.

Requirements

Superior communication and interpersonal skills with all levels of management, stakeholders and community leaders
High level of professional maturity
Ability to motivate team members with compassion, kindness and accountability
Ability to anticipate needs, exercise good judgment and work independently with minimal supervision
Ability to recognize and appropriately treat confidential information
Ability to facilitate tension and conflict resolutions
Ability to multi-task in a fast-paced environment
Works well with multiple internal and external teams and diverse personalities.
Efficient in coordinating multiple projects and tasks simultaneously, often under tight deadlines.
Ability to pivot priorities based on real-time feedback or changing needs with patience and poise.
Capacity to identify challenges and create effective solutions.
Ability to foster and nurture professional relationships, ensuring positive interactions.
Team player mentality, demonstrating dependability, and accountability in contributing to the success of shared goals.
Enthusiastic and eager to learn, with a growth mindset toward acquiring new skills.
Secondary education including program participation and or certification in a related field
Minium 3 years in an administrative role in the hospitality industry
Minimum two years’ experience in leading others, including coaching, mentoring, and performance management practices preferably in a sales environment
Experience managing budgets and reporting metrics
Experience and proficiency working with Microsoft Office 365 Suite of products
Experience in vendor/supplier management

Responsibilities

Oversee Sales Operations functions to ensure efficiency, accuracy, and consistency.
Provide inspiration and guidance to sales support team including:
Provide regular, meaningful and intentional coaching to direct reports
Collaborate with team members for professional development and career pathing
Counsel team members as needed; facilitate solutions when challenges and tensions are barriers to success
Provide onboarding, orientation, and ongoing trainings that elevate knowledge, skills, and competencies on the sales support team
Lead performance management procedures and practices for direct reports
Develop, monitor, and update Standard Operating Procedures that foster efficiencies throughout the department’s processes.
Effectively use Customer Relationship Management (CRM) system for reports generation, searches, and data integrity and operational analysis.
Create, proof, edit and deliver accurate documentation and communications to stakeholders including presentation in alignment with brand standards
Provide support and ensure excellent communications with:
Sales and other committees including meeting coordination
Other departments to align organizational and departmental needs and expectations
Sales leadership team including budget development and analysis, and report preparations.
Oversee coordination of sales meetings and activities within the sales division such as Operations meeting, Business Review, Division Meeting and other internal meetings as necessary.
Oversee and manage promotional items and inventory
Manage the Visit Dallas ticket program, and related compliance and reporting.
Provide executive-level support to Sales leadership through reporting, analysis, and project execution.
Foster positive relationships with vendors, suppliers and other stakeholders
Contribute to the organization’s safe, healthy, harmonious, positive, professional and productive work environment and culture.
Other tasks as assigned.