Sales Operations Manager

Optus, Inc•Jonesboro, AR

About The Position

The Sales Operations Manager is responsible for providing support to their assigned sales team by entering orders, tracking order status and updating the customer, researching the availability of products, providing pricing on parts for customers and performing other sales functions.

Requirements

Bachelor’s degree (BA/BS) from four-year college or university or equivalent experience.
Experience in a technically-geared work environment preferred.
Experience in Microsoft Word and Excel spreadsheet development required.
Familiarity in utilizing a CRM system for account management activities and reports, Salesforce is preferred.
Strong organizational and administrative skills with a positive, professional attitude and able to work in a progressive, challenging environment.
Must have exceptional verbal and written communication skills.
Must be able to multi-task and handle stressful situations in a professional manner.
Must be able to work independently within a team-oriented organization.
Must be a team player with a positive attitude and demonstrate excellent customer service skills.

Responsibilities

Assist in quoting parts only accounts.
Support creation of PowerPoint presentations for agents as needed
Entering project orders/sales engineering requests
Process new customer paperwork
Database management
Maintains reports and dashboards
Manage routine sales transactions to best support the customer while freeing the sales team up to focus on prospecting for new customers and further developing existing relationships.
Communicate with customers via phone and email.
Follow up with customers on order/PO questions we may have.
Communicate as needed with the Purchasing Department and Plant Operations to ensure customers’ delivery expectations are met or exceeded.
Assist the sales team with meeting revenue and gross profit expectations.
Process RMA equipment returns for warranty advance replacements and/or account credits.
Update reports and dashboards in Salesforce CRM that provide management visibility into sales metrics.
Maintain sales wallboard that displays daily activity metrics to increase sales productivity.
Identify process and workflow errors and inform management for resolution.
Revise and update internal process documents as processes change to align with business needs.
Assist with administrative duties for the commercial team as needed to include scheduling training and travel.
Is primary backup for Customer Success Manager and sales as needed.
Models appropriate behavior in regards to Optus’ Core Values and Code of Ethics.
Other duties or tasks as assigned by management.