Sales Operations Lead, NAMER

Airbnb

13d•$164,000 - $204,000•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Revenue Operations team partners across Airbnb to build world-class Supply, Host Growth & Success motions, and Team Experience. We enable scalable growth by designing data-driven strategies, creating operational rigor, and delivering the programs, tools, and insights that empower teams to perform at their best. The difference you will make: As the NAMER Sales Operations Lead, you will play a critical role in two aspects: Lead sales operations strategy for acquisition activities in the North America region, and strategize & plan execution of our outbound sales function. This role is both strategic and execution-focused, perfect for someone who thrives at the intersection of critical thinking, performance management and cross-functional partnerships. You will be at the forefront of all things related to new supply acquisitions and outbound sales, interfacing with regional supply leaders, marketing and product teams to execute the Supply team’s bold vision. A typical day: Sales Operations & Revenue Strategy Serve as a subject matter expert on the host acquisition levers in the company and provide informed recommendations on which levers to activate for each regional use case. Define and execute the strategic vision for acquisition performance across North America, aligning regional initiatives with global priorities. Serve as the primary North America point of contact for all acquisition-related initiatives, ensuring operational alignment, data integrity, and seamless communication across global stakeholders. Own key projects to drive funnel efficiency for the global acquisition program. Partner with cross-functional partners including regional sales and operations leaders to develop and manage incentive programs, set and track performance targets, and monitor outcomes against growth goals. Lead forecasting, pipeline analysis, and capacity planning to ensure teams and vendors are resourced for success. Work with marketing, product, tech and vendor teams to drive lead prioritization and workflow optimization to maximize conversion and efficiency. Translate performance data into actionable insights, influencing business decisions and process improvements.Own key projects to drive funnel efficiency for the global acquisition program

Requirements

10+ years of experience in sales operations, revenue operations, ideally in a high-growth or global environment.
Strong analytical, strategic, and communication skills with proven ability to translate data into business impact.
Ability to work cross functionally with a wide, but disparate array of stakeholders such as product, marketing, tech, data science, analytics and finance.
Experience leading cross-functional initiatives and driving accountability.
Proficiency in CRM and performance management systems; strong data literacy required.

Responsibilities

Serve as a subject matter expert on the host acquisition levers in the company and provide informed recommendations on which levers to activate for each regional use case.
Define and execute the strategic vision for acquisition performance across North America, aligning regional initiatives with global priorities.
Serve as the primary North America point of contact for all acquisition-related initiatives, ensuring operational alignment, data integrity, and seamless communication across global stakeholders.
Own key projects to drive funnel efficiency for the global acquisition program.
Partner with cross-functional partners including regional sales and operations leaders to develop and manage incentive programs, set and track performance targets, and monitor outcomes against growth goals.
Lead forecasting, pipeline analysis, and capacity planning to ensure teams and vendors are resourced for success.
Work with marketing, product, tech and vendor teams to drive lead prioritization and workflow optimization to maximize conversion and efficiency.
Translate performance data into actionable insights, influencing business decisions and process improvements.
Own key projects to drive funnel efficiency for the global acquisition program