Sales Operations Coordinator

The Hain Celestial Group

6d•$55,000 - $69,600•Remote

About The Position

The Sales Support / Operations Coordinator plays a pivotal role in supporting the sales organization by ensuring efficient operational execution, data accuracy, and process improvement. This individual works closely with field sales, broker partners, and internal teams to manage customer contracts, trade systems, reporting, item setup, and deduction reconciliation while driving process efficiency and operational excellence.

Requirements

Bachelor’s Degree in Business, Marketing, Operations Management, or related field (or equivalent work experience).
Minimum 2–4 years of experience in sales support, operations, or coordination within the CPG industry.
Strong organizational and multitasking skills in a fast-paced, deadline-driven environment.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and reporting tools.
Excellent interpersonal, written, and verbal communication skills.

Nice To Haves

Experience with trade management systems (e.g., TPM, TMS) and POS data systems.
Exposure to customer portals and cross-functional team collaboration.
Familiarity supporting broker networks, sales operations, or logistics coordination.
Analytical skills to interpret data and generate actionable business insights.

Responsibilities

Serve as a primary operational partner to field sales and broker teams, providing proactive support to streamline customer-facing processes.
Assess customer and internal requirements to prioritize workflows and enhance operational efficiency.
Manage and optimize customer client portals to ensure alignment with business priorities and contractual requirements.
Maintain accurate promotional plans, forecasts, and sales events in trade management systems.
Conduct data verification and analysis to ensure system accuracy and support strategic decision-making.
Oversee customer contracts to ensure compliance with agreed-upon terms and internal policies.
Collaborate with internal teams to facilitate audits, reporting, and continuous process improvements.
Coordinate the complete lifecycle of new item setups, ensuring documentation accuracy and timely delivery.
Identify and resolve roadblocks to maintain seamless cross-functional operations between sales, supply chain, and finance.
Partner with finance and customer teams to research, reconcile, and resolve complex deductions.
Analyze root causes and recommend process improvements to prevent recurring issues.
Prepare and maintain regular and ad hoc sales and operational reports.
Monitor key metrics, flag inconsistencies, and provide actionable insights to support management decisions.
Identify opportunities for process enhancements to increase operational efficiency.
Foster strong working relationships across internal teams, brokers, and external partners.