Sales Operations Coordinator

Informa Group Plc. • New York, NY

4h • $50,000 - $60,000 • Onsite

About The Position

This role is based in our 605 Third Avenue office.
The Sales Operations Coordinator plays a key role in supporting the sales operations team by contributing to efficiency in processes, systems, and exhibitor support. The role will focus on assisting with event setups, sales data, and process documentation, ensuring smooth operations for the sales teams and a seamless experience for customers. This is a highly collaborative position that requires organizational, communication, and problem-solving skills.

Requirements

• 2-4 years of customer service, administrative support, or systems support
• Proficiency with MS Office Suite, particularly Excel
• Highly organized with excellent ability to balance multiple tasks at once, and prioritize tasks as needed
• Problem-solving skills
• Excellent communication skills, both verbal and written
• Very comfortable working in a deadline-driven environment
• Ability to travel to assigned events

Nice To Haves

• Experience with Salesforce is a plus

Responsibilities

• Contract Management
• Review exhibitor contract applications submitted through Map Your Show for accuracy and completeness within predefined operations territory
• Process contracts into Salesforce
• Review & process secondary contracts with additional products (sponsorships, FBP, corners)
• Maintain lists of pending signatures on revised contracts; distribute to sales as needed
• Support sales team in understanding sales processes and functional processes between Map Your Show and Salesforce
• Exhibitor Support
• Manage a queue within a shared inbox to monitor and respond to exhibitor requests
• Perform manual entry and audit as needed on customer records to maintain accuracy
• Assist exhibitors with field updates and change requests
• Troubleshoot system issues and provide general exhibitor support
• Maintain parent/child relationships on exhibitor records in MYS for proper display in Expoplatform
• Facilitate checklist calls for standard booth exhibitors and lower priority customers
• Update verification status information in MYS based on lists from HSG
• Problem-solving client issues by researching accounts and finding supporting documentation.
• Onsite and Pre-Show Support
• Support onsite rebook activities by working the rebook desk and attending key onsite activities
• Assist exhibitors with booking codes and application submission issues
• Troubleshoot system issues and provide general exhibitor support
• Occasional overtime and the ability to perform other duties as required by business needs
• Ability to travel to tradeshow events
• System Management
• Process contracts between MYS and Salesforce systems
• Ensure exhibitors gain appropriate access to the Exhibitor Resource Center (ERC)
• Coordinate with billing team on contract changes and updates
• Serve as gatekeepers/approvers in change request process facilitated through Salesforce
• Advise on gaps or areas of enhancement in process

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed